Internal Patient Transport Lead - Day shift

Grady-Health-System; Atlanta (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee assistance program

Job summary

Grady Health System in Atlanta is seeking an Internal Transporter Lead to supervise the Guest Services team responsible for patient transport, admissions, discharges, transfers, and morgues.

The role emphasizes safe, courteous transport, compliance with hospital policies, and inventory management of transport equipment. You will guide staff and support daily operations, ensuring high-quality patient experience in a busy health system.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a health care setting to include patient transporting.
• Ability to maintain equipment inventory and perform safety checks.

Responsibilities

• Lead Guest Services staff to ensure courteous, safe and efficient transport.
• Coordinate daily assignments and schedules for Guest Services Associates.
• Mentor and train new staff; support orientation and in-services.

Skills

Patient transport

Customer service

Leadership

Education

High School Diploma or GED

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.Job SummaryThe Internal Transporter Lead assists management in leadership and motivation of Guest Services personnel to ensure that departmental and hospital policies and procedures are maintained. Demonstrates exemplary performance standards relative to customer service and productivity. Provides safe, dependable, and courteous transport services for all admissions, discharges, transfers, and morgues for the Grady Health System. Patient transport services will include the emergency room, patient care areas/units, ancillary departments, and clinics. Maintains and is responsible for all departmental equipment inventory (i.e. pagers, radios, wheelchairs, stretchers, transcarts, etc.).QualificationsHigh School Diploma or GED required.1+ years of experience in a health care setting to include patient transporting required.Must be well instructed on the maintenance and cleaning of transport equipment.ResponsibilitiesIs courteous and professional at all times. On a daily basis, properly uses AIDET.Adheres to and maintains compliance with all the essential job duties/functions of a Guest Services Associate.Functions in the capacity of the Guest Services Coordinator as/when needed.Assists with new employee orientation, training, and in-services.Provides the Guest Services Associates assistance and guidance to ensure departmental/hospital performance standards are met.Assists management with the coordination of daily assignments and schedules for Guest Services Associates.Follows up on customer complaints and/or problems as requested by management.Performs quality checks as requested by management. Observes quality and quantity of work of Guest Services Associates and relays this information to management. Provides instructional support as needed.Reports all policy/procedure violations or infractions by staff to management upon observation.Performs all other duties as assigned.Core CompetenciesThese competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.Grady Total RewardsAt Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:Health & Wellness: Medical, dental, vision, and prescription drug coverage.Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.Work-Life Balance: Paid time off, holidays, and family leave benefits.Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.Why Join Grady?Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.At Grady, we don’t just work, we make an impact.Equal Opportunity Employer Statement:Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.