(INTERNAL ONLY) BUDGET & FINANCE DEPARTMENT - FINANCIAL RECOVERY SPECIALIST, INTERMEDIATE
EP ENERGY
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
El Paso County seeks a Financial Recovery Specialist, Intermediate to perform extensive case work, data collection and payments reconciliation in a court-adjacent environment. You will support collections, prepare deposits, and analyze eligibility for payment plans under supervision.
The role emphasizes accuracy, confidentiality, and customer service as you interact with litigants and partners to meet deadlines and compliance requirements.
Qualifications
- High school diploma or equivalent with 1 year accounting or bookkeeping experience
- 4 years general office/customer service and cashiering experience
- Or equivalent combination of education, experience and training
- Must have or obtain a valid driver's license
- A personal mobile device is required by start date
Responsibilities
- Prepares case files and attends court hearings; reports money recovered to courts; initiates warrant paperwork; recalls warrants when payment is made.
- Performs internal audit for packets processed; logs errors; stamps, initials and scans packets; ensures accuracy and completeness.
- Oversees cashiers; handles and counts monies daily; prepares deposits; verifies receipts and credit card totals; prepares daily deposits for satellite offices.
- Reviews court documents and interprets judgments, terms, probation orders, warrants and other orders.
- Interviews litigants for payment plans; determines terms, financial status, and negotiates methods and schedules for collections; documents in database.
- Verifies data for eligibility; manages caseloads for collections; conducts special projects; collects payments and reconciles accounts.
- Performs data entry into internal cash reports; prepares collections reports daily.
- Contacts delinquent litigants and documents progress; responds to inquiries; provides customer service in person and by phone.
- Enters and retrieves data from databases; activates or dismisses warrants; assists in coordinating trainings and meetings.
- Prepares and files warrants, affidavits, judgments and other documents; assists management with data verification and budget monitoring.
Skills
Education
Tools
Job description
- This posting is for current El Paso County employees ONLY*
- This posting is for current El Paso County employees ONLY*
High school diploma or equivalent and one (1) year of accounting or bookkeeping experience to include four (4) years of general office/customer service and cashiering experience; Basic college level courses preferred.
Or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
In order to access the County’s network and systems, a personal mobile smart device is required by the hire start date.
- Prepares case files and attends court hearings; reports money recovered to the courts; initiates warrant paperwork; recalls warrants when payment has been made; refers litigants to community service when ordered by a judge;
- Performs internal audit for packets processed on prior day, logs errors to spreadsheet; stamps, initials and scans packets; ensures packets are accurate and complete;
- Provides general oversight assistant to cashiers; handles and counts monies daily, logs, prepares deposits for all offices; accepts receipts and cash delivered by armored car from satellite offices; provides distribution to appropriate personnel; verifies the balancing of daily receipts to cash; verifies credit card receipts to credit card batch summary totals; prepares daily deposits for satellite and contracted offices; records data on log sheets;
- Reviews and interprets court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders;
- Interviews litigants for eligibility of payment plans; determines terms of payment, financial status, calculates fees, and negotiates methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; completes all necessary paperwork;
- Verifies data collected from individuals as part of determining eligibility;
- Manages caseloads for collections from departments;
- Performs special projects;
- Collects payments from litigants, issues receipts, and reconciles daily cash accounts and deposits collected funds;
- Performs data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis;
- Contacts litigants that breach their scheduled payments, processes delinquent cases for non-compliance action prepares reports to document progress;
- Responds to inquiries relating to collection operations;
- Provides services to all customers in person and by phone;
- Performs collection calls; prepares correspondence/collection notices; monitors responses in the collection of delinquent payments; monitors payment activity on assigned cases; performs follow-up phone calls; maintains daily case load on delinquent cases;
- Enters and retrieves information and data to and from automated data bases; activates or dismisses warrants based on the status of individuals.
- Assists management in coordinating presentations, trainings and meetings;
- Participates in the preparation and/or filing of warrants, affidavits, judgments and other legal documents;
- Assists Administrative Specialist, Senior in verifying data collected from individuals as part of determining eligibility;
- Conducts and monitors inventory supplies while staying within budget;
- Prepares and maintains office files; prepares daily activity reports;
- Attends and participates in meetings, trainings, and information sessions; provides support, mentors, transfers knowledge and skills to staff at all levels in a team environment to meet established goals and objectives;
- Meets critical deadlines;
- Maintains equipment, and stays vigilant on waste in an effort to reduce cost;
- Stays abreast of new trends and innovations in the field; to include research on statutes of law and the guidelines for the courts;
- Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts; and
- Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
- Greets and directs incoming traffic; provides application to all individuals; answers incoming calls; checks faxes;
- Checks negative amounts, web payments, and insufficient funds;
- Performs such other related duties as may be assigned.
- May be required to travel to satellite offices;
- As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
The Financial Recovery Specialist, Intermediate under general supervision is responsible for special projects, conducting and interviewing litigants on their financial status for payment of assessed fees; and determining eligibility for payment plans. The incumbent also assists in recovering all costs, fines, and fees owed to the County. This designation is distinguished from the entry Financial Recovery Specialist classification by greater work complexity and a broader range of work activities.
Reports to: Administrative Specialist, Senior
Directs: This is a non-supervisory position.
Other: Has frequent contact with department heads and/or staff, county employees, lawyers, judges, legal staff, law enforcement personnel, other public agencies and the general public in order to coordinate and complete assigned responsibilities.
Knowledge of: the principles and practices of accounting; the methods and practices of collections; the court system; Excel Proficient; legal terminology; the principles and practices of effective customer service; principles and practices of effective employee supervision; County organization, operations, policies and procedures; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products.
Skill/Ability to: balance general ledgers, reconcile accounts and make journal entries; operate a personal computer and various software applications; conduct research, develop appropriate documentation, assess and prioritize multiple tasks, projects and demands to meet scheduled requirements; establish and maintain effective working relations with co-workers and customers to promote and support a productive work environment; work efficiently, independently and in a team environment to meet established goals and objectives; communicate effectively in verbal and written forms to respond effectively to customers and staff; exercise initiative and independent judgment within established procedural guidelines in performance of daily duties; responding effectively to customers; prepare and maintain records, maintain filing systems, compile and organize information; and pass a background investigation.
Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:
- Demonstrate regular and reliable attendance;
- Work well with others and participate fully in a team oriented environment;
- Interface with other employees and customers in a courteous and respectful manner;
- Maintain strict confidentiality;
- Project positive support of their department and all organizations receiving El Paso County service at all times; and,
- Maintain and enhance the County's commitment to customer service excellence
El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:
16 holidays per year as recognized.
Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service. Year to year carry-over accruals are limited to twice the employee's annual rate. Part-time employees accrue vacation at half the rate of full-time employees.
10 days (1 through less than 5 years of service)
15 days (5 through less than 15 years of service)
20 days (15 years of service or over)
Accruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service. Employees accrue 15 days of sick leave per year.
Military Leave – 15 days of paid leave per fiscal year for active military service
Bereavement Leave – 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
No Discounts
EE Only $5.34
EE & Spouse $145.30
EE & Children $101.93
EE & Family $200.09
6% Wellness Discount
EE Only - $5.02
EE & Spouse - $136.58
EE & Children - $95.81
EE & Family - $188.09
No Discounts
EE Only - $35.70
EE & Spouse - $226.41
EE & Children - $174.96
EE & Family - $322.25
6% Wellness Discount
EE Only - $33.56
EE & Spouse - $212.83
EE & Children - $164.46
EE & Family - $302.92
Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS). Regular employees become a member of TCDRS upon hire. All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.
Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program.
Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost. Supplemental coverage is available for additional fees.
The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
Reimbursement of $15 per month for 6 months of continuous gym usage.
Reimbursement up to $2000 per calendar year for eligible education expenses.
The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
