Internal Lead Generator - Inspection

S.A. Comunale Co., Inc.; Barberton (OH); On-site; USD 43,000 - 69,000; Full time

Job summary

S.A. Comunale Co., Inc. is seeking a proactive Sales Outreach Specialist to identify and contact potential customers for inspection services. You will work with the Inspection Sales team to fill the pipeline by calling, emailing, and scheduling meetings with decision-makers.

The role emphasizes fast-paced outreach, CRM documentation, and coordination with Fire Safety Specialists and Operations to drive appointments and sales growth.

Qualifications

• Requires high school diploma or GED.
• Experience in customer outreach or inside sales preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and keep good records.
• Familiarity with CRM systems.

Responsibilities

• Search for businesses that may need fire/life safety inspections.
• Use online tools, lists, and CRM to find contact information.
• Reach out by phone and email to generate interest.
• Ask questions to learn about customer needs and schedule meetings.
• Identify decision-makers open to meetings with our team.
• Record information clearly for Sales Team in shared file.
• Schedule appointments for Fire Safety Specialists.
• Ensure all meeting details are ready for the FSS.
• Follow up to confirm or reschedule appointments.
• Log calls, emails, and notes in shared file.
• Track lead progress and prevent missed follow-ups.

Skills

Outbound calls

Lead follow-up

Strong communication

Organization

Education

High School Diploma or GED

Tools

CRM systems

Job description

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Summary

The primary function of this role is to find new customers who may need our inspection services. This person will make calls, send emails, and follow up with potential customers to make appointments for our Inspection Sales team. The goal is to help fill the sales pipeline to grow our customer base. This job requires the ability to work in a fast-paced multi-tasked environment with a focus on sales and customer service. It will require working on a computer and phone daily. Works closely with Fire Safety Specialists (FSS), Inspection Operations, and Service Coordinators. This position reports directly to the Inspection Sales Manager.

Essential Duties & Responsibilities

• Search for businesses that may need fire/life safety inspections.
• Use online tools, lists, and our CRM to find contact information.
• Reach out by phone and email
• Using a script, ask basic questions to learn about the customer’s needs and current inspection schedule.
• Identify who handles inspections and whether they are open to meeting with us.
• Record all information clearly in a shared file to be accessed by our Sales Team
• Schedule appointments for our Fire Safety Specialists (FSS)
• Make sure the FSS has all the details needed before the meeting.
• Follow up to confirm appointments or reschedule when needed.
• Log all calls, emails, notes, and updates in a shared file.
• Track lead progress and make sure no follow-up is missed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• High School Diploma or GED is required.
• 2+ years of experience in customer outreach, inside sales, or a similar role.
• Comfortable making outbound calls and talking to new people.
• Strong communication and organization skills.
• Able to manage multiple tasks and keep good records.
• Basic familiarity with CRM systems.
• Experience in service-based industries.
• Understanding of inspection cycles or service contracts.
• Experience meeting call targets or appointment goals such as number of outbound calls/emails each day, number of qualified leads created each week, number of appointments scheduled for the sales team.
• Accuracy and completeness of CRM notes.
• Building positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Demonstrating commitment to company values is required.
• Excellent organizational skills are required.
• Ability to follow-up on tasks and assignments in a timely manner is required.
• Excellent written and verbal communications skills are required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Complying with all operating policies, procedures, executed Plans, and Programs is required.
• Ability to work with minimal supervision is required.

Language Skills

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk, hear, and feel. The employee is frequently required to sit, stand, walk, use hands to grasp, and use fingers to maneuver objects. The employee may be infrequently required to lift, pull/push, stoop, kneel, crouch, and reach. Specific vision abilities required by the job include close visual acuity, distance vision, peripheral vision, and depth perception. The physical strength rating of this position is classified as sedentary work which includes exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Operation of a computer keyboard, headphones, telephone, and hand calculator are required. Understanding of addition and subtraction, simple math, simple drawings, technical reports, and technical instructions is required. In addition, the employee must be able to write or present simple memos, summaries, business letters, and technical reports.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

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