Internal Job Title Control Room Operator Courts- Sheriff's Office

Salt Lake County; Salt Lake City (UT); On-site; USD 39,000 - 59,000; Full time

Job summary

Salt Lake County seeks a Control Room Operator for Courts to monitor security access and movements within jail facilities. Duties include overseeing doors, alarms, cameras, and radio communications, with strict adherence to safety and privacy policies.

The role requires experience in related security fields, background checks, fingerprinting, and drug testing, and offers a competitive salary with county benefits.

Qualifications

• Two (2) years of directly related experience (e.g., Law Enforcement, Facility Protection, Security, Dispatch, Corrections, Loss Prevention, Video Surveillance, Call Center).
• Background check and RAP Back program enrollment.
• Mandatory drug test and random testing.

Responsibilities

• Controls employee, prisoner, visitor, and volunteer access to secure doors and areas.
• Remotely monitors movement and responds to emergencies or lockdowns.
• Observes prisoners and common areas across jail facilities.
• Responds to alarms, calls for emergency response, and coordinates evacuations.
• Dispatches information for callouts and unit commands as directed by supervisors.
• Tests alarms, doors, and cameras; monitors security systems.

Skills

Custody & control

Prisoner rights

Control panels

Safety precautions

Communication

Multitasking

Security awareness

Time management

BCI certification

Tools

Video surveillance system

Alarm systems

Job description

Job Description

Control Room Operator- Courts

$39,309.00- $58,964.00 DOE**

*All job-related experience must be included on the resumeportionfor it to be considered in the salary offer.

JOB SUMMARY

Monitors and controls the security access and movements into, out of, and within the Jails.

MINIMUM QUALIFICATIONS

Two (2) years of directly related experience (e.g., Law Enforcement, Facility Protection, Security, Dispatch, Corrections, Loss Prevention, Video Surveillance, Call Center).

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Must receive a verified negative test result on a mandatory drug test before starting in this position. Will be subject to random alcohol and drug testing. May be subject to post-accident and reasonable suspicion alcohol and drug testing.

ESSENTIAL FUNCTIONS

• Controls employee, prisoner, visitor, and volunteer, access to secure doors, booking and visiting areas, units, halls, and high-traffic areas.
• Remotely monitors movement throughout jails, identifies emergency situations, calls for appropriate correctional and/or medical emergency response, and expedites access through the Jail.
• Observes prisoners within common areas of housing units, Booking, Visiting, halls, and other areas of jails and secure exterior perimeters.
• Responds to panel alarms, watches tour time-outs, and intercom communications with prisoners and staff; performs "all-calls" and remote lockdown of unit or facility or facilitates emergency evacuations using override or manual protocols.
• Receives and dispatches information, requests, and instructions as directed by supervisors or commanders to perform callouts for specialized units.
• Observes and participates in testing controls for alarms, doors, and elevators and monitors electronic security systems for alarms and problems.
• Greets visitors and volunteers at the Administration Desk, answers phones, compiles reports and assists the public.
• Monitors and tests recording equipment for cameras; downloads and copies video.
• Monitors and controls radio traffic within the facility, including shutting down non-emergency traffic during crises.
• Prepares daily logs and reports and enters information into databases to capture daily activities.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Principles, practices, and techniques of custody and control
• Behavior patterns and legal rights of prisoners
• Operations of sally port controls, cell locks, and control panels commonly used in a secure facility
• Safety hazards and necessary safety precautions sufficient to establish a safe working environment

Skills and Abilities to:

• Communicate clearly and concisely both orally and in writing
• Respond to multiple requests for information in accordance with established policies, laws, and ordinances
• Observe, identify, and effectively react to various security situations or emergency conditions and make effective decisions during life-threatening situations
• Effectively handle multiple tasks and complete work in a timely manner
• Operate and use video and alarm system equipment, control panels and related software, job-related computer software, and standard office equipment
• Understand and apply oral, written, illustrated, or demonstrated instructions
• Maintain highly confidential information concerning the security of the jail
• Obtain and maintain BCI certification
• Clearly hear without correction in either ear; see with visual acuity for far, near, and peripheral sight including depth perception and color vision

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Works in a secure Court Facility, requiring constant attention to safety and security measures while working around prisoners.

The job requires sitting for long periods of time, reaching, working with hands, and working in stressful situations where there may be danger to the life, body, and/or health of others.

Requires no uncorrected hearing loss in either ear, visual acuity for far, near, and peripheral sight including depth perception and color vision.

Required to handle emergencies or crises including callouts.