Internal Communications Representative

WGU; Salt Lake City (UT); On-site; USD 68,000 - 103,000; Full time

Job summary

Western Governors University is seeking an Internal Communications Representative to support and deliver communication plans that engage and inform WGU employee audiences across the university. You will create compelling written and visual content for emails, the intranet, newsletters, and town halls.

You will collaborate with diverse teams to develop audience-focused materials, edit for accuracy and style, and help manage projects that advance WGU's mission and engagement efforts.

Qualifications

• Bachelor's degree in Communications, English, Organizational Development, or a related field of study.
• 3 years of related experience in internal/corporate communications.
• Hands-on experience producing multimedia channel communications (email, intranet/CMS content, presentations, event materials) in an internal communications role.

Responsibilities

• Develop and deliver audience-focused content for internal audiences across the university and affiliated entities.
• Create written and visual communications for emails, newsletters, intranet, and events.
• Collaborate with teams and leaders across WGU to support initiatives and engagement.
• Edit content for accuracy, grammar, and adherence to style guides.
• Plan and execute town halls, all-hands meetings, and other events throughout the year.

Skills

Superior writing

Copy editing

PowerPoint

Intranet CMS

Audience-focused content

Relationship building

Problem solving

Self-directed

Initiative

Adaptable

Communication skills

Education

Bachelor's degree in Communications

Tools

PowerPoint

CMS platforms

Email newsletters

Job description

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Grade: Professional 307

Pay Range: $68,300.00 - $102,500.00

Job Description

The Internal Communications Representative supports and helps deliver communication plans and tactics aimed at engaging and informing WGU employee audiences across the university and affiliated entities, enabling them to support our students and our mission.

Primary Duties

• Build strong working relationships with different teams and leaders across the WGU system, typically in support of a strategic lead who owns the internal client relationship, to help develop and deliver audience-focused content and communications.
• Put communication plans into action by creating compelling written and visual communications for multiple audiences, adjusting tone and approach to fit each audience and internal client's needs.
• Utilize a variety of communication channels, including Email, newsletters, employee intranet, and employee events
• Work effectively with teammates and internal stakeholders to solve complex problems.
• Adapt quickly to changing needs and priorities.
• Support projects outside of the core role to accomplish objectives that advance WGU's mission and vision.

Primary Responsibilities

• Collaborates with individuals and teams to develop and integrate communication plans that support WGU initiatives.
• Supports initiatives that foster employee engagement, contributing content and execution support to established engagement measurement efforts.
• Creates content for newsletters, emails, presentations, monthly town halls, and the employee intranet.
• Supports the planning and implementation of town halls, all-hands meetings, and other events throughout the year.
• Edits and proofreads content for accuracy, appropriateness, and grammar while ensuring content meets internal communications best practices and follows style guides.
• Adheres to and operates within established communications policies and procedures.
• Manages projects that support internal communications.
• Supports special initiatives, as needed.
• Performs other job-related duties as assigned.

#LI-BC1

Knowledge, Skills, and Abilities

• Superior writing skills.
• Strong copy-editing and structural editing skills, applying established style and voice standards.
• Proficient in building clear, well-organized visual presentations (PowerPoint).
• Knowledge of intranet applications and other content management systems.
• Ability to take complex information and create audience-specific content that is comprehensible, memorable, and has a measurable impact.
• Ability to build relationships and collaborate with individuals and teams.
• Strong problem-solving skills with the ability to investigate appropriate resources and involve partners when appropriate.
• Self-directed with a strong tendency for action.
• Able to take initiative and act independently within the assigned discipline, designated special projects, and/or initiatives.
• Ability to solicit and share feedback openly, listen with empathy, and approach conflict proactively.
• Skilled at adapting to changing timelines and plans.
• Comfortable with ambiguity.
• Ability to assert self appropriately and champion ideas, as well as motivate and inspire others.

Education

Bachelor's degree in Communications, English, Organizational Development, or a related field of study.

Experience

3 years of related experience, such as hands-on experience producing multimedia channel communications (email, intranet/CMS content, presentations, event materials) in an internal communications, corporate communications, marketing communications, journalism, or similar communication-focused role.

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substit