Internal Communications Representative

Western Governors University; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Medical

Dental

Vision

Telehealth and mental healthcare

Health savings account

Flexible spending account

Life insurance

Disability coverage

Retirement savings plan

Wellbeing program

Discounted WGU tuition

Flexible paid time off

Flexible paid sick time

11 paid holidays

Parental leave

Job summary

Western Governors University seeks an experienced internal communications professional to craft audience-focused content and manage plans across the WGU system. You will collaborate with leaders to deliver clear messages through newsletters, emails, intranet, and town halls.

The role emphasizes strong writing, editing, and presentation skills, with the ability to build relationships and drive engagement across multiple teams. This is a full-time, on-site position based in Salt Lake City.

Qualifications

• Bachelor’s degree or equivalent experience in communications-related field.
• 3 years of internal communications experience producing multimedia channel content (email, intranet content, presentations, event materials).
• Education may be substituted by equivalent relevant experience as determined by hiring manager.

Responsibilities

• Develop and integrate communication plans supporting WGU initiatives.
• Produce content for newsletters, emails, presentations, town halls, and employee intranet.
• Plan and implement town halls, all-hands, and other events.
• Edit content for accuracy and grammar according to style guides.
• Manage internal communications projects and support special initiatives.

Skills

Superior writing

Copy editing

Storytelling

Audience-focused writing

Presentation design

Relationship building

Cross-team collaboration

Problem solving

Initiative

Adaptability

Feedback culture

Communication planning

Education

Bachelor’s degree in Communications/English/Organizational Development

Tools

PowerPoint

CMS / Intranet CMS

Job description

Primary Duties

• Build strong working relationships with different teams and leaders across the WGU system, typically in support of a strategic lead who owns the internal client relationship, to help develop and deliver audience-focused content and communications.
• Put communication plans into action by creating compelling written and visual communications for multiple audiences, adjusting tone and approach to fit each audience and internal client’s needs.
• Utilize a variety of communication channels, including Email, newsletters, employee intranet, and employee events
• Work effectively with teammates and internal stakeholders to solve complex problems.
• Adapt quickly to changing needs and priorities.
• Support projects outside of the core role to accomplish objectives that advance WGU’s mission and vision.

Primary Responsibilities

• Collaborates with individuals and teams to develop and integrate communication plans that support WGU initiatives.
• Supports initiatives that foster employee engagement, contributing content and execution support to established engagement measurement efforts.
• Creates content for newsletters, emails, presentations, monthly town halls, and the employee intranet.
• Supports the planning and implementation of town halls, all‑hands meetings, and other events throughout the year.
• Edits and proofreads content for accuracy, appropriateness, and grammar while ensuring content meets internal communications best practices and follows style guides.
• Adheres to and operates within established communications policies and procedures.
• Manages projects that support internal communications.
• Supports special initiatives, as needed.
• Performs other job‑related duties as assigned.

Knowledge, Skills, and Abilities

Superior writing skills. Strong copy‑editing and structural editing skills, applying established style and voice standards. Proficient in building clear, well‑organized visual presentations (PowerPoint). Knowledge of intranet applications and other content management systems. Ability to take complex information and create audience‑specific content that is comprehensible, memorable, and has a measurable impact. Ability to build relationships and collaborate with individuals and teams. Strong problem‑solving skills with the ability to investigate appropriate resources and involve partners when appropriate. Self‑directed with a strong tendency for action. Able to take initiative and act independently within the assigned discipline, designated special projects, and/or initiatives. Ability to solicit and share feedback openly, listen with empathy, and approach conflict proactively. Skilled at adapting to changing timelines and plans. Comfortable with ambiguity. Ability to assert self appropriately and champion ideas, as well as motivate and inspire others.

Education

Bachelor’s degree in Communications, English, Organizational Development, or a related field of study. Experience 3 years of related experience, such as hands‑on experience producing multimedia channel communications (email, intranet/CMS content, presentations, event materials) in an internal communications, corporate communications, marketing communications, journalism, or similar communication‑focused role. Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as: 1 year of experience for 1 year of education. Determined at the discretion of the hiring manager.

Additional Information

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time, with or without notice.

Travel Requirements

Requires occasional travel of up to 20%. Includes required attendance at designated company summits, typically one to two per year. Additional travel may include: Conferences Visits to company locations Other business‑related events as needed Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full‑Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full‑time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses;

• bonuses
• medical
• dental
• vision
• telehealth and mental healthcare
• health savings account
• flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

Accommodations

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.