Internal Communications Program Manager

aa067; Irwindale (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

City of Hope in California seeks an Internal Communications Program Manager to lead communications strategy across the Los Angeles region. You will plan, craft, and distribute messages that inform, engage, and inspire employees, coordinating with scientists, leadership, and departments to drive a cohesive culture.

The ideal candidate blends storytelling with strong project management, collaborating across platforms to simplify complex ideas for diverse audiences in a fast-paced healthcare

Qualifications

• BA in Communications or related field.
• 5 years of internal communications experience, preferably in healthcare.

Responsibilities

• Creates integrated internal communications, engagement and change management plans from ideation to execution.
• Maintains strong relationships with internal stakeholders across scientists, faculty, leadership and administration.
• Manages multiple channels including newsletters, announcements, intranet content and leadership messages.
• Supports internal crisis communications with incident command teams.

Skills

Internal comms

Change mgmt

Stakeholder mgmt

Content creation

Storytelling

Project mgmt

Multichannel comms

Crisis comms

Healthcare industry

Education

Bachelor's degree in Communications

Tools

MS Office

CMS platforms

Intranet platforms

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Internal Communications Program Manager is responsible for leading key internal communications strategies to inform, engage, and inspire employees while fostering a strong organizational culture. This role will lead strategic planning, content creation, and channel management for the key City of Hope system initiatives. As part of internal communications, this individual will develop and distribute key messaging to employees across the City of Hope Los Angeles region. They will collaborate with various departments to advise on communication strategies, ensuring effective execution and day-to-day planning. Additionally, they will cultivate relationships with leaders and content owners to shape and enhance communication efforts. The ideal candidate is a highly skilled writer and communicator who can simplify complex ideas into clear, engaging messages across multiple platforms. They should be a collaborative and proactive team player with a passion for storytelling that builds community by sharing meaningful successes. Strong organizational skills are essential, as this role requires managing multiple long-term projects with distinct timelines and objectives. Success in this role requires initiative, problem‑solving skills, and the ability to work independently and collaboratively in a fast‑paced, complex environment. The incumbent must take ownership of projects, ensuring timely execution through effective systems and processes.

As a successful candidate, you will

• Creates integrated internal communications, engagement and change management plans that support key enterprise and local priorities. Includes full scope of project management from ideation to execution.
• Communicates and maintains strong, positive working relationships with internal stakeholders including scientists, faculty, leadership, department administrators and management, and City of Hope administration, as well as Marketing & Communications colleagues across the system to anticipate upcoming needs.
• Works on multiple communication channels including internal newsletters, staff announcements, intranet content, leadership communications, service line announcements, etc.
• Assists with internal employee crisis communications for City of Hope system partnering with the Director and incident command teams to quickly determine, craft and execute on messaging.

Your qualifications should include

• B.A. in Communications, English, Journalism, Marketing or related field.
• 5 years of related experience in internal communications, preferably in a healthcare setting. Proven track record developing and executing creative communications strategies for internal stakeholders.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.