Internal Communications Manager, Tech

United States Digital Space LLC; Washington; Hybrid; USD 295,000 - 345,000; Full time

Job summary

United States Digital Space LLC is seeking an Internal Communications Manager to partner with Core Tech, spanning security and engineering. You’ll translate highly technical work into compelling narratives, advise executives, and embed with leadership to align messaging with our mission.

The role emphasizes writing, storytelling, and strategic communications across a rapidly growing AI-focused organization. A hybrid policy with office presence is expected.

Qualifications

• 8–12 years of experience in communications or adjacent craft.
• Exceptional writing with ability to distill technical decisions into clear narratives.
• Trusted advisor to senior leaders with influence across functions.
• Ability to embed with engineers and security practitioners and explain complex work.

Responsibilities

• Own the internal communications strategy for Core Tech portfolio.
• Draft communications in executive voice and provide candid counsel.
• Translate technical work into relatable narratives for all employees.
• Proactively plan for launches, incidents, and org changes with clear onboarding.

Skills

Exceptional writing

Executive advisory

Strategic storytelling

Cross-functional collaboration

Security/Engineering familiarity

Education

Bachelor’s degree

Job description

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

the company is seeking an Internal Communications Manager to serve as a dedicated communications partner to our Core Tech organization (the teams building and securing the systems behind Claude, from engineering and infrastructure to security). Depending on your background and where the need is greatest, your portfolio might center on security, on engineering more broadly, or span both - we'll shape that together during the hiring process.

Internal communications at the company is not a support function that plans meetings and sends newsletters. The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf of executives, and see around corners, anticipating what the organization will need to hear before anyone asks for it. There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence. But the heart of the job is more creative and will require you to find ways to connect the rest of the company to some of the most consequential and least visible work at the company, and making the line between that work and our mission clear and strong.

The work of Core Tech is deeply technical and the company depends on it (like architecting new products for Claude to reach users, model inference, capacity planning, building reliable systems, and the security that protects all of it) but most employees rarely see this work directly…unless something goes wrong. Your job is to change that by understanding this work, and the people doing it, well enough to tell its story credibly, and to help its leaders communicate with clarity and candor as the company scales.

Responsibilities

• Own the internal communications strategy for your portfolio within Core Tech, becoming an expert in the team's work and a trusted member of its leadership team
• Serve as a hands-on advisor to executives - help them think through what to say and when, draft communications in their voice, and give them honest counsel, especially in moments when that’s challenging or uncomfortable.
• Translate deeply technical work into narratives that land with employees across every function, without losing the substance
• Get creative about how you connect people to the work - don't default to creating a slide deck when a demo or something no one has tried yet would land better
• Anticipate communications needs before they arrive (e.g. launches, incidents, organizational change, moments of external attention) and have a plan ready for how we’ll bring employees along
• Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them
• Plan and execute internal fora like all-hands and AMAs with operational excellence
• Exercise sound judgment with sensitive material, especially where security work requires care about what is shared, with whom, and when
• Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live forums

You may be a good fit if you

• Have 8–12 years of experience in communications or an adjacent craft where you learned to make complex, high-stakes material clear under pressure (e.g journalism, speechwriting, chief of staff work, strategy and operations)
• Are an exceptional writer with a particular talent for distilling technical decisions and cross-functional projects into simple, compelling narratives, and can write convincingly in someone else's voice
• Have served as a trusted advisor to senior leaders and know how to build those relationships: when to push, when to listen, and how to deliver a recommendation even when it’s something an exec may not want to hear
• Can embed credibly with engineers and security practitioners. You are curious about how technical systems work, ask good questions, and earn the trust of people who may be skeptical of comms by default
• See the big picture and are able to connect individual team updates to company strategy and mission
• Have a keen eye for organizational culture and can recognize authentic moments worth amplifying

Strong candidates may also

• Have experience communicating about security, infrastructure, or other deeply technical domains
• Have worked at AI companies, frontier tech companies, or other organizations where the technical work moves faster than most people can follow
• Have built or run internal communications programs during periods of rapid organizational growth

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$295,000—$345,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.