Internal Communications Manager

WebHosting; San Francisco (CA); Hybrid; USD 198,000 - 297,000; Full time

Job summary

Vercel in San Francisco is seeking an Internal Communications Manager to scale how the company informs employees. You will shape how leaders and peers share context, ensuring everyone knows what we’re building, why it matters, and how their work moves our mission forward.

This role reports to the Head of Communications and is based in the SF office with in‑office days Monday, Tuesday, and Friday. You will design and run internal processes, manage channels, and collaborate with Legal, People,

Responsibilities

• Design and run internal communications processes and calendar for All Hands, leadership updates, and team cadences.
• Write and edit content across internal channels, including leadership updates, Slack posts, FAQs, explainers, and All Hands materials.
• Partner with Legal, People, and Finance on confidentiality guidelines for external communication.

Job description

Hybrid Full-time Not specified Marketing

Job Description

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

We are looking for an Internal Communications Manager to scale how Vercel gives every employee the context to make good decisions without waiting to be told. You’ll shape how the company hears from its leaders and from one another, so everyone at Vercel knows what we’re building, why it matters, and how their work moves our mission forward. You’ll oversee the channels, moments, and cadence that carry company news, and make sure what employees hear matches what the world hears.

This role is for someone who can build, run, and grow programs with rigor while continually bringing creative ideas to the table. You’ll work closely with our communications leadership and cross-functionally with People, Finance, Legal, Design, and executives to ensure shared understanding among employees, so a company of builders can move as one.

You will report to our Head of Communications and will be located in our SF office with in‑office anchor days on Monday, Tuesday, and Friday.

What You Will Do:

Build the operating system

• Design and run the internal communications processes and calendar: All Hands, leadership updates, and team‑level cadences, with a clear owner and format for each
• Decide what belongs in Slack, email, Notion, and video, document it, and get the company to follow it
• Stand up an internal comms metrics baseline (reach, read rates, All Hands attendance, pulse‑survey sentiment) and report on it quarterly

Land major company moments

• Co‑lead major announcements and organizational changes, owning defined workstreams and flagging sensitive issues, dependencies, and decisions that need leadership input
• Build the internal plan for company milestones: what employees hear, when, and from whom
• Write and edit content across internal channels, including leadership and org updates, Slack posts, FAQs, explainers, and All Hands materials
• Partner with Legal, People, and Finance on confidentiality guidelines for anyone who talks to the outside world
• Design and launch creative programs that educate and engage employees beyond the standard cadence
• Create structured opportunities for cross‑department collaboration
• Train employees to be Vercel ambassadors: how to talk about the company, share our work, and represent us at events and online
• Use agents to surface the opportunities and news employees would otherwise miss: open roles, speaking slots, product launches, customer wins, and community moments
• Measure what lands, double down on it, and retire what doesn’t

Keep internal and external comms aligned

• Sit on the communications team’s approval processes so internal messages are reviewed to the same standard as external ones
• Make sure what employees are told matches what customers, press, and partners are told, in substance and in timing
• Partner with the People team on employer brand, onboarding content, and culture programs where comms is the lever
• Use employee questions and feedback to identify gaps in understanding and improve communication

Bonus If You:

The San Francisco, CA base pay range for this role is $198,000 – $297,000. Actual salary will be based on job‑related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity‑based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

• Equal Opportunity:Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.