Internal Communications Manager

Coinbase; Boston (MA); Hybrid; USD 171,000 - 201,000; Full time

Job summary

Coinbase is remote-first, but not remote-only. This Internal Communications role reports to the Director of Internal Communications and serves as a strategic partner to Executives, ensuring best-in-class internal communications in an AI-native company.

You’ll own complex plans from strategy through execution, advise leaders on mission and culture, support events, and build AI-enabled workflows to scale communications for a globally distributed workforce.

Qualifications

• 7+ years in internal, external, or corporate communications or similar writing-focused roles.
• Excellent written and verbal communication with clarity and brevity.
• Experience partnering with leaders and cross-functional stakeholders to influence initiatives.
• Experience responsibly using generative AI tools with human oversight.

Responsibilities

• Own complex communications plans from strategy to execution and analysis.
• Advise leaders on mission, strategy and culture and cross-functional needs.
• Support team and company-wide events including presentations and speakers.
• Identify opportunities and build AI-enabled systems to scale internal comms for a distributed workforce.
• Measure effectiveness using data, feedback, and experimentation.
• Collaborate with Internal and External Communications teams to coordinate communications and change management.

Skills

Strategic communications

Executive collaboration

AI-enabled workflows

Narrative development

Change management

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”

Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This individual contributor role reports to the Director of Internal Communications and will serve as a strategic communications partner to Executive/senior leaders ensuring best-in-class internal communications in an AI-native company.

What you’ll do

• Own complex communications plans, from strategy and planning through execution and analysis.

• Advise leaders and partners bringing a deep understanding of the company mission, strategy and culture as well as the needs and dynamics of the team(s) you support.

• Support and execute team-wide and company-wide events (i.e. drafting presentations and talking points, advising on event flow and structure, preparing speakers, etc.).

• Proactively identify opportunities and build systems, including AI-enabled tools and workflows, that uplevel and scale internal communications across a globally distributed, remote workforce.

• Measure communications effectiveness using data, feedback, and experimentation to drive continuous improvements.

• Partner with Internal and External Communications teammates and cross-functional partners to support proactive and reactive communications and coordinate internal issues and change management.

Required Skills and Experience

• 7+ years of experience in internal, external, or corporate communications, media/journalism, product marketing, or another writing-intensive role.

• Excellent written and verbal communication skills, with a consistent focus on clarity and brevity.

• Experience partnering with leaders and cross-functional stakeholders on communications initiatives, with examples of ability to influence stakeholders and adapt work style accordingly.

• Demonstrated ability to responsibly use generative AI tools and copilots in daily workflows, maintain human oversight, and deliver business-ready outputs that improve efficiency, cost, or quality.

• Resilience and an even-keeled in face of organizational change, shifting priorities, and communication with a highly distributed or remote workforce.

• Strong organizational skills, with the ability to plan and prioritize multiple workstreams, move between strategy and hands-on execution, balance speed and quality, and develop fluency in crypto.

• Able to think and do, someone who can both generate ideas and is proactive in implementing them.

• Able to balance speed and quality, with an acute sense for what matters most in a given moment.

Job ID: P77855

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#LI-Remote

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$170,765—$200,900 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.