Internal Business Systems Analyst

Highmark Health; Northern (KY); Hybrid; USD 58,000 - 90,000; Full time

Job summary

Highmark Health is seeking a Business Analyst to support stakeholders of a system application, handling user inquiries and enhancements. You will analyze how users work with the application, identify improvements, and define solutions that may include training, process changes, or changes to business rules.

You will trace requirements through to test plans and collaborate with developers and testers. You will mentor junior resources and ensure compliance with standards such as SOC 2 while

Qualifications

• Required High School Diploma/GED.
• Preferred Bachelor's Degree in Information Systems or Business Administration/Management.
• 3-5 years in a relevant operational area including 1-3 years of technical application experience.
• Preferred 1-3 years in the Health Insurance Industry.
• 1-3 years in Lean/Six Sigma.

Responsibilities

• Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Participate in the full project life cycle by actively participating on project teams based on experience and need.
• Support various aspects of requirements testing to ensure minimal production defects.
• Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
• Run system reports and/or create ad-hoc reports, pulling data from various sources.
• Analyze reports to ensure system performance and/or results.
• Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
• Other duties as assigned.

Skills

Leadership

Process Improvement

Analytical Skills

Problem-Solving

Communication Skills

Presentation Delivery

Customer Service

Strategic Thinking

Travel

Education

Bachelor's Degree in Information Systems or Business Administration/Management

High School Diploma/GED

Job description

Company : Highmark Inc. Job Description : JOB SUMMARY This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. The incumbent has a deep understanding of a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application. Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, a process change, or modifications to business rules. Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent interfaces with positions that are directly involved in the hard-key programming of applications as roles involved in the analysis of the overall business process(es). Uses functional and organizational knowledge to mentor junior resources.

ESSENTIAL RESPONSIBILITIES

• Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Participate in the full project life cycle by actively participating on project teams based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized
• Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
• Run system reports and/or create ad-hoc reports, pulling data from various sources.
• Analyze reports to ensure system performance and/or results.
• Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
• Other duties as assigned.

EDUCATION

• Required High School Diploma/GED Substitutions None
• Preferred Bachelor's Degree in Information Systems or Business Administration/Management

EXPERIENCE

• Required 3 - 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 1 - 3 years of technical application experience
• Preferred 1 - 3 years in the Health Insurance Industry
• 1 - 3 years in the Healthcare Industry
• 1 - 3 years in Lean/Six Sigma

LICENSES AND CERTIFICATIONS

• Require None
• Preferred (Lean) Six Sigma Project Management Professional (PMP)

SKILLS

• Leadership
• Process Improvement
• Analytical Skills
• Problem-Solving
• Communication Skills
• Presentation Delivery
• Customer Service
• Strategic Thinking
• Language (Other than English) None
• Travel Required 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type Office-Based
• Teaches / trains others regularly
• Rarely Travel regularly from the office to various work sites or from site-to-site
• Rarely Works primarily out-of-the office selling products/services (sales employees)
• Never Physical work site required Yes
• Lifting: up to 10 pounds
• Rarely Lifting: 10 to 25 pounds
• Never Lifting: 25 to 50 pounds
• Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum: $58,100.00 Pay Range Maximum: $90,000.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.