Internal Auditor

Members First Credit Union; Manchester (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Members First Credit Union is seeking an Internal Auditor to safeguard the integrity of our operations and strengthen controls that protect members’ trust. You will coordinate and administer the internal audit program, conduct independent audits, and serve as the primary liaison for regulators and external auditors.

In addition, you will oversee the Vendor Management Program, track findings, monitor corrective actions, and report results to management and the Supervisory Committee.

Qualifications

• Bachelor's degree required or equivalent experience considered.
• Minimum three (3) years of audit, compliance, or financial services experience required.
• Credit union or banking industry experience preferred.

Responsibilities

• Coordinate and administer the Audit Program across departments and branches.
• Support regulatory exams and external audits as primary liaison.
• Guide policy and procedure compliance and vendor management.
• Prepare regular audit reports and communicate results to management and Supervisory Committee.

Skills

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Microsoft Office

Core banking/audit software

Job description

This role is about protecting the integrity of Members First Credit Union and strengthening the controls that keep our members' trust intact.

As the Internal Auditor, you coordinate and administer the organization's internal audit program, conduct independent audits, and serve as the primary liaison for regulatory examiners and external auditors. You track findings, monitor corrective actions, and report results to management and the Supervisory Committee. In addition, you oversee the Vendor Management Program and support staff and management in strengthening compliance with policies, procedures, and regulatory requirements.

Success in this role is measured not only by audits completed, but by the strength of our internal controls, the responsiveness of corrective actions, and the confidence regulators and members place in Members First.

What You'll Do

Coordinate & Administer the Audit Program

• Coordinate and schedule internal audits across departments and branches, maintaining the audit calendar and ensuring timely completion.
• Maintain audit records and documentation, including audit reports, supporting materials, and required retention.
• Track audit findings and corrective actions, monitoring management responses, identifying recurring trends, and escalating areas requiring attention.
• Prepare audit summaries, reports, and presentations for management and the Supervisory Committee.
• Conduct independent operational, compliance, and internal control audits.
• Perform comprehensive annual cash branch audits for all branch locations.
• Review branch operations to ensure compliance with organizational policies, procedures, and regulatory requirements.
• Verify that branch self-audits and required reviews are completed accurately and on schedule.
• Conduct monthly lending audits of both Consumer and Mortgage loan portfolios using a Board of Directors-approved sampling percentage. Review loan files for compliance with internal policies, underwriting standards, regulatory requirements, documentation completeness, and overall lending quality.
• Assess internal controls and recommend improvements to strengthen risk management and operational efficiency.
• Follow up on audit findings to ensure corrective actions have been effectively implemented.

Support Regulatory & External Audits

• Serve as the primary point of contact for regulatory examiners, external auditors, and independent auditors.
• Coordinate and facilitate examination and audit requests; gather, organize, and upload requested documentation in a timely and accurate manner.
• Assist management during regulatory examinations and external audits.
• Track examination findings and ensure timely responses and corrective action implementation.

Guide Policy & Procedure Compliance

• Assist staff and management in implementing organizational policies and procedures.
• Provide guidance regarding compliance with internal controls and operational processes.
• Monitor adherence to established policies and identify opportunities for process improvement.
• Administer and maintain the Vendor Management Program.
• Conduct ongoing reviews of vendor due diligence, risk assessments, contracts, and documentation.
• Monitor vendor compliance with organizational requirements and regulatory expectations.
• Prepare monthly vendor management reports for management.
• Identify and report deficiencies, gaps, or areas requiring corrective action.

Report & Communicate Results

• Prepare regular reports for executive management and the Supervisory Committee.
• Communicate audit results, recommendations, and status of corrective actions.
• Present findings and recommendations in a clear and professional manner.
• Maintain confidentiality of sensitive information.

Education & Experience

- Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent experience considered. Minimum three (3) years of audit, compliance, or financial services experience required. Credit union or banking industry experience preferred. Professional certification (e.g., CIA, CUCE, CRCM) a plus.

Technical Skills

- Proficiency in Microsoft Office products and core banking/audit software. Ability to analyze data, evaluate internal controls, and prepare clear, well-organized reports.

Language Skills

- Ability to read, interpret, and communicate regulatory requirements, policies, procedures, and audit findings clearly and effectively to management, staff, and the Supervisory Committee.

Mathematical Skills

- Ability to perform arithmetic and statistical calculations, reconcile financial data, apply approved sampling methodologies, and analyze audit and risk metrics.

Reasoning Ability

- Ability to independently evaluate operational and compliance risks, identify root causes, develop practical recommendations, and clearly communicate issues and ideas to management and the Supervisory Committee.