[INTERNAL AND EXTERNAL] Coordinated Statewide Intake Paralegal

coloradolegalservices; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

403(b) match

Paid time off

13 paid holidays

Job summary

Colorado Legal Services in Denver is hiring a paralegal to join our fast-paced statewide intake team. The CSI unit screens applicants for service eligibility and gathers initial information about their legal issues.

This position is fully in-person working in the Denver office, Monday through Friday 8:30-5pm. The ideal candidate has at least an associate or bachelor’s degree (paralegal certification preferred) and 1 year of legal support or customer service.

Qualifications

• Associate’s degree, Bachelor’s degree, paralegal certification and/or commensurate experience.
• 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
• 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
• Ability to work independently, managing multiple tasks, while meeting deadlines.

Responsibilities

• Maintain understanding of CLS eligibility guidelines and service areas.
• Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants.
• Guide applicants to identify their specific legal issue and share relevant information.
• Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions.
• Maintain familiarity with financial resources, client services, and systems that provide services to clients.
• Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate.
• Ensure complete and accurate data entry into case management systems and client files.
• Contribute to CSI culture of learning and feedback through trainings and staff meetings.
• Participate in special projects.
• Perform other duties as assigned.

Skills

Legal support

Customer service

Independent worker

Education

Associate’s degree

Bachelor’s degree

Paralegal certificate

Tools

Case management systems

Job description

Organization Overview:

Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with tweve offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others. CLS has strengthened lives, assisted families, and supported communities–one person at a time for 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.

Position Summary:

We are excited to be hiring a paralegal to join our fast-paced and diverse team! CLS’ Coordinated Statewide Intake Unit (CSI) receives over 40,000 calls each year from applicants seeking legal help. Working with a team of dedicated staff in this fast-paced environment, paralegals screen applicants for service eligibility and gather initial information about their legal issues. This position is fully in-person working in the Denver office, Monday through Friday 8:30-5pm.

Essential Duties:

• Maintain understanding of CLS eligibility guidelines and service areas;
• Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants;
• Guide applicants to identify their specific legal issue and share relevant information;
• Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions;
• Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities;
• Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate;
• Ensure complete and accurate data entry into case management systems and client files;
• Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
• Participate in special projects.
• Perform other duties as assigned.

Required Qualifications:

• Associate’s degree,Bachelor’s degree, paralegal certification and/or commensurate experience.
• 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
• 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
• Ability to work independently, managing multiple tasks, while meeting deadlines.

Preferred Qualifications:

• Spanish fluency and plain-language communication skills are preferred.
• Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.
• Some customer-service experience.

Compensation and Benefits:

• 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance, as well as partial employer paid premiums for spouses/dependents, based on a sliding scale.
• Dependent Care and Medical Flexible spending accounts.
• 403(b) retirement account with up to a 3% match.
• Employee Assistance Program (EAP).
• generous paid time-off.
• 13 paid holidays per year.
• CLS values its employees’ commitment to working hard for the population it serves and recognizes the importance of work/life balance.
• We promote and foster a diverse and psychologically safe work environment, striving to be a Best Place to Work in Colorado.