Internal Account Manager |1571

CPJ Recruitment; Bedford (MA); On-site; USD 33,128 - 40,489; Full time

Benefits offered by this job

Up to £27,500 salary

10% OTE / bonus

Option to buy or sell additional 5 days holiday

5% employer vs 3% employee pension

Long term sickness insurance policy

Job summary

A prominent recruitment agency seeks an Internal Account Manager to join a leading KBB manufacturer. This office-based role focuses on developing relationships with plumbing and heating merchants by promoting stylish KBB products. Ideal candidates should have a customer service background, and the role offers a competitive package of up to £27,500 with a 10% OTE bonus, pension contributions, and opportunities for career growth. Join a dynamic team committed to employee development and success.

Qualifications

• Must be willing to develop customer relationships.
• Entry-level candidates are welcome.
• Prior experience in customer service, hospitality, or retail is advantageous.

Responsibilities

• Promote high-end KBB interior products.
• Develop relationships with independent plumbers and merchants.
• Process sales orders and manage stock discrepancies.
• Conduct professional outbound calls and customer follow-ups.

Skills

Customer relationship building

Sales communication

CRM software usage

Problem-solving

Education

Entry level sales experience or graduation

Customer service experience

Tools

Salesforce

Excel

Outlook

Job description

About the job Internal Account Manager |1571

Internal Account Manager (office based) - High end stylish KBB products

Location Bedford

The Role of Internal Account Manager

Office hours 8.30 - 5.00pm Monday - Friday

• As Internal Account Manager, you will promote our clients' range of high-end stylish KBB interior products.
• Concentrating solely on developing relationships with independent plumbing & heating merchants.
• Developing relationships with Branch Manager's and Area Sales Manager's that work for Merchant partners
• Engaging with multiple ongoing projects, ensuring a steady stream of opportunities.
• Growing your territory through Account Management and Business Development.
• Make outbound calls in a professional manner.
• Liaise effectively with customers, processing orders, dealing with stock issues to ensure our customer gets their orders, answering aftersales issues & staying in regular contact via outbound calling and email.
• Process sales orders received on the day of receipt and ready for delivery.
• Record and deal with stock discrepancies.
• Provide customers and potential customers with quality and accurate information.
• Research and understand how product is a made and functions to enable a comprehensive understanding of customer questions.
• Create & record information in CRM.
• Cover for colleagues as and when required
• Use computer systems such as Salesforce, Exchequer, Excel, Outlook and Word.

The Company hiring an Internal Account Manager

Our client is a leading manufacturer in the KBB market, specialising in high-end interior stylish KBB products. Their exceptional product range are prominent in various sectors such as hotels, hospitality, education, healthcare, and leisure. With a global workforce of approximately 5000 employees, they operate state-of-the-art eco‑friendly manufacturing facilities worldwide. Their products are readily available through major national and independent merchants, and the company's impressive growth rate of 30% year on year provides an excellent opportunity for career‑oriented individuals. By joining this business, which values its employees and invests in their development, individuals can aspire to progress into roles in Key Accounts, National / Major Accounts, People Management, Marketing, and other progressive positions.

The Candidate for the Internal Account Manager role

Cultural fit / personality and attitude is fundamentally important - our client values 'fit' over industry experience

The following will be considered:

• Entry level sales / or graduates
• Customer service / hospitality/ retail

The Package on offer for the Area Sales Manager

• up to £27,500
• 10% OTE / bonus
• Option to buy or sell additional 5 days holiday
• 5% employer vs 3% employee pension
• Long term sickness insurance policy

Ref: CPJ1571