Intern - Year Round (Lending Workforce Optimization)

Navy Federal Credit Union; Pensacola (FL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL invites university students to join our Workforce Optimization team as interns supporting staffing strategies and forecasting for the Lending division.

You will collaborate with staff, perform basic analysis, help prepare reports, and gain hands-on experience in data-driven decision making while balancing school commitments.

Qualifications

• Must be pursuing a degree from an accredited college/university.
• Effective interpersonal, verbal, and written communication skills.
• Effective research, analytical, and problem solving skills.
• Effective time management and attention to detail.

Responsibilities

• Provide support to the Workforce Management department of Lending; may work on small projects or portions of larger projects.
• Support Lending business strategy and initiatives.
• Assist and collaborate with various levels of staff to accomplish tasks/assignments.
• Perform research and basic analysis; may include quantitative and/or qualitative analysis.
• Maintain professionalism in all interactions with teammates and business partners.
• Attend meetings with various Lending departments and Workforce Management, maintaining detailed notes of discussions and action items.
• Perform routine audits of system data to ensure accuracy needed to support forecasting and scheduling functions.
• Process and update data in automated systems; may generate and analyze reports.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical thinking

Attention to detail

Time management

Teamwork

Education

Pursuing a degree

Tools

Excel

Data analytics exposure

Job description

Overview

The Workforce Optimization team partners with Lending business leaders to ensure the right staffing strategies are in place to meet operational demand and member needs. Through workforce planning, forecasting, scheduling, reporting, and data analysis, the team provides actionable insights that improve efficiency, optimize resource utilization, and support strategic decision‑making across the organization.

Overview

The Workforce Optimization team partners with Lending business leaders to ensure the right staffing strategies are in place to meet operational demand and member needs. Through workforce planning, forecasting, scheduling, reporting, and data analysis, the team provides actionable insights that improve efficiency, optimize resource utilization, and support strategic decision‑making across the organization. To optimize the performance of business operations by analyzing current and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. Work under minimal supervision.

• A requirement of this position is you must be currently enrolled in college level courses or a degree‑seeking program throughout the duration of the internship.

Responsibilities

• Provide support to the Workforce Management department of Lending; may work on small projects or portions of larger projects
• Support Lending business strategy and initiatives
• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Perform research and basic analysis; may include quantitative and/or qualitative analysis
• Maintain professionalism in all interactions with teammates and business partners
• Attend meetings with various Lending departments and Workforce Management maintaining detailed notes of discussions and important action items
• Perform routine audits of system data to ensure accuracy needed to support forecasting and scheduling functions
• Process and update data in automated systems; may generate and analyze reports
• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Effective word processing and spreadsheet software skills
• Effective time management skills
• Ability to work independently and in a team environment

Desired Qualifications

• Exposure to data analytics
• Administrative/clerical experience
• The ability to work independently with a high level of attention to detail
• Committed to self-development, both independently and from a mentor
• Ability to contribute to the design of reports and presentations

Hours

• Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location

• 5550 Heritage Oaks Dr Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.