Intern, Web Content

ABA - American Bankers Association; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Job summary

The American Bankers Association (ABA) in Washington, DC offers a paid internship for undergraduates 7 weeks long, with a June–August 2027 schedule. The program is onsite at least two days per week and provides substantial work across ABA divisions, leadership exposure, and a strong professional network.

Interns work on website migrations, content governance, UX considerations, and content optimization while developing practical skills in CMS, HTML/CSS, IA, and accessibility.

Qualifications

• Currently enrolled as a rising junior or senior in college/university with expected graduation between Dec 2027 and May 2029.
• Experience with WordPress or Drupal CMS.
• Proficient in HTML and CSS.
• Ability to follow established protocols with attention to detail.
• Strong written and interpersonal communication skills.
• Excellent organizational skills.
• Ability to work collaboratively in a fast-paced team environment.
• Knowledge of information architecture (IA) and basic UX principles.

Responsibilities

• Support website migration and content governance by inventorying, reviewing, organizing, and validating content.
• Maintain and update website content to support ABA initiatives, events, and communications.
• Collaborate with stakeholders and web team to gather requirements and develop recommendations.
• Monitor content and performance metrics; identify opportunities to improve UX and engagement.
• Conduct website audits to resolve broken links, accessibility issues, and formatting errors.
• Apply SEO, UX, and design standards to ensure consistent user experience across digital properties.
• Assist with UX research and testing activities and document findings.

Skills

CMS experience (WordPress/Drupal)

HTML & CSS

Follow established protocols

Interpersonal skills

Organizational skills

Team collaboration

Information architecture & UX basics

Education

Rising junior or senior student (graduation 2027–2029)

Tools

WordPress

Drupal

Job description

Want to work for a great Organization? The American Bankers Association is the banking industry's champion.

Joining ABA makes you part of a team that:

• has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
• has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared.
• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results.

Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Employer of Choice: ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!

Job Description

Duration/Hours: June 7, 2027 – August 13, 2027 Pay rate is $25/hour for undergraduate student (Rising Junior or Senior) Full-time; 37.5 hours per week

Based in Washington, DC, with an expectation to work onsite at least two days per week.

ABA’s Internship provides students with a paid opportunity to work with one of the biggest trade associations in Washington, DC. This extremely selective opportunity provides students with the opportunity to do substantial work in various divisions across ABA, connect with leadership, build a network, and make a difference.

Primary Responsibilities

• Support website migration and content governance efforts by inventorying, reviewing, organizing, and validating content to ensure accuracy, quality, and compliance throughout migration projects.
• Maintain and update website content to support ABA initiatives, events, advocacy priorities, community engagement activities, and other organizational communications.
• Collaborate with stakeholders and web team members to support new web projects by conducting background research, gathering requirements, documenting needs, and helping develop recommendations.
• Monitor website content and performance metrics and partner with web team staff to identify opportunities to improve content quality, user experience, site functionality, and engagement using data and analytics.
• Conduct website audits and quality assurance reviews, helping to identify and resolve broken links, content inconsistencies, accessibility issues, and basic code or formatting errors.
• Apply web content, accessibility, Search Engine Optimization (SEO), User Experience (UX), and design standards to ensure consistent and effective user experience across digital properties, while contributing to the evolution of team standards and best practices.
• Support user experience (UX) research and testing activities, including reviewing user feedback, documenting findings, and assisting with recommendations to improve website usability and accessibility.

Required Skills

• Experience with Content Management Systems (e.g. WordPress or Drupal).
• HTML and CSS Proficiency.
• Ability to follow already established protocols/processes with excellent attention to detail.
• Strong interpersonal skills and written communication skills.
• Excellent organizational skills.
• Ability to work collaboratively in a fast-paced team environment.
• Knowledge of information architecture (IA), design best practices, and the elements of good user experience.

Minimum Education Requirements

Must be enrolled in an accredited college/university as a rising junior or senior with an expected graduation date between December 2027 and May 2029.

Preferred Fields of Study

Communications, Marketing, Digital Media, User Experience (UX), Human-Computer Interaction (HCI), Information Science, Web Design, Digital Technologies, Computer Science, Graphic Design, or a related field.

Salary Band Range: $15.00 - $37.50 - $60.00

American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.

The American Bankers Association is the voice of America’s banks—the small, midsize, regional and large banks that together employ more than 2 million women and men and help drive America's economy. Please join us and become a part of a rapidly transforming industry that drives growth and innovation at home and around the world.