Intern, Web Content

American Bankers Association; United States; Hybrid; USD 21,000 - 83,000; Full time

Job summary

American Bankers Association in Washington, DC seeks a student intern to support website migration, content governance, and digital initiatives. The role emphasizes collaboration with the web team to deliver accessible, SEO-friendly content and evolving standards.

The position runs June 7, 2027 – August 13, 2027, at 37.5 hours per week with onsite work required for at least two days weekly. Pay is $25/hour for undergraduates; based in DC, onsite expectation applies.

Qualifications

• Must be enrolled in an accredited college/university as a rising junior or senior with an expected graduation date between December 2027 and May 2029.
• Preferred fields of study include Communications, Marketing, Digital Media, UX, HCI, Information Science, Web Design, Computer Science, Graphic Design, or related fields.
• Experience with WordPress or Drupal and content governance is preferred.

Responsibilities

• Support website migration and content governance by inventorying, reviewing, organizing, and validating content to ensure accuracy, quality, and compliance during migration projects.
• Maintain and update website content to support ABA initiatives, events, advocacy priorities, community engagement, and other communications.
• Collaborate with stakeholders and web team to support new web projects by gathering requirements and developing recommendations.
• Monitor website content and performance metrics; work with web team to improve content quality, UX, and site engagement using data and analytics.
• Conduct website audits and QA reviews to identify broken links, inconsistencies, accessibility issues, and formatting errors.
• Apply web content, accessibility, SEO, UX, and design standards to ensure consistent user experience across digital properties and evolve team standards.
• Support UX research and testing activities, review user feedback, document findings, and assist with recommendations to improve usability and accessibility.

Skills

Content Management

HTML/CSS

Attention to detail

Communication

Organizational skills

Team collaboration

Information Architecture

Education

Rising Junior/Senior

UX/Design/CS related

Job description

Want to work for a great Organization? The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that:

• has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
• has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared.
• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Employer of Choice:

ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!

Duration/Hours

Full-time; 37.5 hours per week

Job Description

June 7, 2027 – August 13, 2027

Pay rate is $25/hour for undergraduate student (Rising Junior or Senior)

Based in Washington, DC, with an expectation to work onsite at least two days per week.

Primary Responsibilities

• Support website migration and content governance efforts by inventorying, reviewing, organizing, and validating content to ensure accuracy, quality, and compliance throughout migration projects.
• Maintain and update website content to support ABA initiatives, events, advocacy priorities, community engagement activities, and other organizational communications.
• Collaborate with stakeholders and web team members to support new web projects by conducting background research, gathering requirements, documenting needs, and helping develop recommendations.
• Monitor website content and performance metrics and partner with web team staff to identify opportunities to improve content quality, user experience, site functionality, and engagement using data and analytics.
• Conduct website audits and quality assurance reviews, helping to identify and resolve broken links, content inconsistencies, accessibility issues, and basic code or formatting errors.
• Apply web content, accessibility, Search Engine Optimization (SEO), User Experience (UX), and design standards to ensure consistent and effective user experience across digital properties, while contributing to the evolution of team standards and best practices.
• Support user experience (UX) research and testing activities, including reviewing user feedback, documenting findings, and assisting with recommendations to improve website usability and accessibility.

Required Skills

• Experience with Content Management Systems (e.g. WordPress or Drupal).
• HTML and CSS Proficiency.
• Ability to follow already established protocols/processes with excellent attention to detail.
• Strong interpersonal skills and written communication skills.
• Excellent organizational skills.
• Ability to work collaboratively in a fast-paced team environment.
• Knowledge of information architecture (IA), design best practices, and the elements of good user experience.

Minimum Education Requirements

Must be enrolled in an accredited college/university as a rising junior or senior with an expected graduation date between December 2027 and May 2029.

Preferred Fields Of Study

Communications, Marketing, Digital Media, User Experience (UX), Human-Computer Interaction (HCI), Information Science, Web Design, Digital Technologies, Computer Science, Graphic Design, or a related field.

Salary Band Range

$15.00 - $37.50 - $60.00

American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.