Intern - Support Analyst (EFM IT)

Enterprise Holdings; St. Louis (MO); Hybrid; USD 9,092,000 - 12,949,000; Full time

Benefits offered by this job

Healthcare package

401k matching & profit sharing

Paid time off

Discounts and growth opportunities

Job summary

Enterprise Fleet Management is seeking a Support Analyst Intern to join our IT organization in St. Louis on a hybrid schedule. This paid internship offers hands-on projects, mentoring, and collaboration with leaders across Information Security and infrastructure teams.

You will participate in a structured 10-week program from May 2027 to July 2027, with onsite 1–2 days per week and remote work on other days. Strong problem solving and customer service skills are essential.

Qualifications

• Must be presently authorized to work in the U.S. without sponsorship by our company for this position now or in the future
• Must be able to work a 40-hour work week for the entire 10-week program
• Must reside in the St. Louis area for the duration of the 10-week program with the ability to come onsite weekly as needed
• Must be a current student pursuing a degree in computer science or a related information technology field with a 3.0 GPA or higher and a graduation date of either December 2027 or May 2028 OR must have successfully completed a certification from a formal technical bootcamp prior to May 2027
• Must have a general understanding of networking fundamentals and client/server computing
• Must have a technical proficiency in: Troubleshooting Business or personal PC hardware/software; Microsoft Edge; MS Office Products
• Must be committed to incorporating security into all decisions and daily job responsibilities

Responsibilities

• Work directly with a mentor while solving real world problems
• Build a lasting professional network through events and activities
• Interact with company leaders to learn IT strategy and initiatives
• Assist experienced team members with Information Security activities, as assigned
• Participate on special Information Security projects, as assigned
• Adhere to technology standards and follow documented procedures
• Establish and maintain effective working relationships with peers and end users
• Assist with end user technology installations including computer hardware, software, and telephony equipment
• Field end user technology support questions and resolve common issues
• Learn about other infrastructure disciplines within EFM including Network, Telecom, Windows, Storage, Database Administration, and UNIX

Skills

Networking fundamentals

PC hardware & software

Microsoft Edge

MS Office

Troubleshooting

Customer service

Education

CS/IT degree (pursuing)

GPA 3.0+

Graduation Dec 2027 or May 2028

Bootcamp cert (preferred)

Tools

Citrix

Job description

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management (EFM), an affiliate of Enterprise Mobility is excited to announce the opening of a Support Analyst Intern.

The Information Technology (IT) department of Enterprise Fleet Management builds and implements powerful solutions that help to drive and support the operations of our business spread across the US and Canada. Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our innovative I.T. professionals in a variety of career paths.

Being a member of EFM IT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.

This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 730,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Responsibilities

Enterprise Mobility Information Technology Division is seeking driven and passionate technologists to join our Summer 2027 Internship Program.

The Enterprise IT Internship is a robust and highly engaging program where students are encouraged to gain real world, hands‑on experience while having fun and contributing to the organization. As an intern, you will be challenged with completing projects that will enhance your skills all while being provided with coaching, mentorship and networking opportunities.

At Enterprise Mobility, we work in a highly collaborative environment that believes in providing career advancement and development opportunities, and we have a promote from within culture. This program offers the opportunity to grow your skills, build lasting professional relationships, work in a high performing team environment, and foster your competitive spirit!

This structured 10-week internship program is hosted both in-office and virtually. Our Interns are required to reside in the St. Louis area through the duration of the program. Interns will be onsite 1 to 2 times per week to participate in coordinated group internship events and development activities. Interns generally have the opportunity to work either onsite or remotely the other days of the week with their assigned teams.

Schedule

This 10-week internship will begin on May 24, 2027 and will conclude on July 30, 2027. You must be available to work a 40-hour work week for the entire 10 weeks, working Monday through Friday.

Over the course of the 10-week internship experience, you will have the opportunity to:

• Work directly with a mentor while finding solutions to real world problems
• Build a lasting professional network through social events and engaging activities
• Interact directly with our company leaders to learn about our IT strategy and initiatives
• Assist experienced team members withInformation Securityactivities, as assigned
• Participate on special Information Security projects, as assigned
• Adhere to technology standards and follow documented procedures
• Establish and maintain effective working relationships with peers and end users
• Assist with end user technology installations including computer hardware, software, and telephony equipment
• Field end user technology support questions and resolve common issues
• The intern will also have the opportunity to meet with and learn about other infrastructure disciplines within EFM including Network, Telecom, Windows, Storage, Database Administration, and UNIX

Skills and Abilities:

• Demonstrable analytical and troubleshooting skills; ability to think outside the box
• Ability to identify and creatively resolve problems
• Ability to translate technical information into easy to consume communications
• Excellent customer service and relationship management skills

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must be able to work a 40-hour work week for the entire 10-week program
• Mustresidein the St. Louis area for the duration of the 10-week program with the ability to come onsite weekly as needed
• Must be a current student pursuing a degree in computer science or a related information technology field with a 3.0 GPA or higher and a graduation date of either December 2027 or May 2028 OR must have successfully completed a certification from a formal technical bootcamp prior to May 2027
• Must have a general understanding of networking fundamentals and client/server computing
• Must have a technical proficiency in the following areas:
  • Troubleshooting Business or personal PC hardware/software
  • Microsoft Edge
  • MS Office Products
• Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

• PreviousInternship or relevant work experience
• Technical proficiency in the following areas:
  • Network printing
  • LAN architectures and transport protocols (Such as TCP/IP)
  • Smartphone technology (including Active Sync)
  • Standard computer hardware and peripherals
  • Remote connectivity (ic. Citrix)
• Ability to successfully balance participation in extracurricular activities or work, in addition to academics
• Demonstrated leadership in extracurricular activities, or team projects in support of academics
• Excellent customer service and relationship management skills