Intern, Patient Services, Project Management at Biogen

University of Delaware; Massachusetts; On-site; USD 32,959 - 46,941; Full time

Benefits offered by this job

80 hours of sick time per calendar year

Job summary

A leading educational institution is offering a 12-week internship from June to August 2026. The intern will lead and support cross-functional initiatives to enhance patient services. Responsibilities include project planning and execution, stakeholder communication, and risk management. Candidates must have a Bachelor's degree and strong organizational skills. The position offers a competitive compensation of $29.00 per hour, and emphasizes a commitment to inclusion and excellence.

Qualifications

• Strong project planning and organizational skills.
• Exceptional communication and presentation skills for senior leadership.
• Highly organized and detail-oriented self-starter.
• Proven success in managing cross-functional programs.
• Ability to drive change in dynamic, regulated environments.

Responsibilities

• Lead the planning and execution of patient services initiatives.
• Develop detailed project plans to support successful delivery.
• Coordinate cross-functional teams and stakeholders.
• Manage project risks and deliver executive-ready communications.
• Facilitate meetings for alignment and decision-making.

Skills

Project planning and organizational skills

Stakeholder management

Risk and problem-solving ability

Exceptional communication and presentation skills

Ability to manage multiple priorities

Education

Bachelor’s Degree

Currently pursuing master's degree in a project management field

Job description

Overview

This is a 12-week internship role from June - August 2026. Resume review begins in February 2026.

As an intern, you are responsible for leading and supporting cross-functional initiatives that enhance patient services operations and experience. The position manages projects from planning through execution, ensuring timely delivery within scope and budget while effectively coordinating stakeholders. This role prepares executive-ready communications, proactively manages risks, and provides clear insights to support decision-making, operating with professionalism and discretion in a fast-paced, high-visibility environment.

What You’ll Do:

• Lead the planning, execution, and delivery of patient services initiatives and projects, ensuring scope, timelines, and budgets are met.
• Develop and maintain detailed project plans, milestones, and risk mitigation strategies to support successful delivery.
• Coordinate and lead cross-functional teams, aligning stakeholders across operations, finance, IT, and leadership groups.
• Serve as the primary point of contact for stakeholders, providing clear, consistent communication on project status, risks, and outcomes.
• Identify, assess, and proactively manage project risks, issues, and dependencies, recommending solutions to keep initiatives on track.
• Prepare and deliver executive-ready presentations and briefing materials that clearly communicate progress, insights, and recommendations.
• Facilitate meetings and decision-making sessions to drive alignment and timely resolution of issues.
• Support continuous improvement efforts by capturing lessons learned and applying best practices to patient services project delivery.
• Ensure initiatives align with patient experience goals, operational priorities, and organizational strategy.

Who You Are:

Required Qualifications

• Strong project planning and organizational skills, clear communication and stakeholder management, risk and problem-solving ability, leadership across cross-functional teams, and the ability to deliver projects on time and within budget.
• Exceptional communication and presentation skills, including experience creating concise, executive ready materials that distill complex concepts for senior leadership audiences.
• Highly organized, detail-oriented self-starter comfortable operating in fast-paced environments and supporting high visibility initiatives with professionalism and discretion.
• Proven success in managing cross-functional, enterprise-level programs involving both business and technology teams
• Proven ability to manage multiple priorities and drive change in dynamic, regulated environments.

Preferred Qualifications

• Understanding of HIPAA, and other regulatory frameworks.
• Experience with process improvement, change management, and executive -level stakeholder engagement.

To participate in the Biogen Internship or Co-op Program, students must meet the following eligibility criteria:

• Legal authorization to work in the U.S.
• At least 18 years of age prior to the scheduled start date.
• Currently enrolled in an accredited community college, college, university or skills program/apprenticeship.

Education Requirements

Bachelor’s Degree required; pursuing master’s degree in a project management field preferred.

Job Level: Internship

Additional Information

The base compensation range for this role is: $29.00-$29.00

The actual hourly wage offered will consider the candidate’s current academic level and degree candidacy, inclusive of Associate, Bachelor’s, Master’s, JD, MD, PhD and MBA programs. It will comply with state or local minimum wage requirements specific to the job location.

In addition to compensation, Biogen offers a range of benefits designed to support our educational employees, including, but not limited to:

• 80 hours of sick time per calendar year

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.