Intern- Operations (Summer 2027)

Highgate; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels in Phoenix offers the 2027 Operations Internship, allowing rotation through multiple hotel departments. The program starts in June and provides hands-on learning in a fast-paced hospitality environment.

Interns work onsite, reside in the internship city, and gain exposure to guest services, operations, and analytics while supporting hotel teams and management. This is an onsite opportunity emphasizing teamwork and professional growth.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• This is a fully onsite internship. Candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Responsibilities

• Communicate effectively with all levels of employees and guests in a courteous manner.
• Listen to concerns and clarify issues raised by staff and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Provide attentive, friendly, service-oriented guest and employee encounters.
• Attend all hotel meetings and trainings.
• Maintain attendance per Highgate Hotel Standards, per scheduling needs.
• Maintain proper uniform and nametag appearance.
• Comply with Highgate Hotel Standards to ensure safe operations.
• Identify problem areas and assist in implementing solutions.
• Solve problems by anticipating, preventing, and addressing issues.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Skills

Effective communication

Multitasking

Attention to detail

Strong work ethic

Flexible schedule

Education

Bachelor’s degree candidacy in related field

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

Our 2027 Operations Internship gives you the opportunity to rotate and work in multiple departments in our hotels. You will learn about the hospitality industry while working in a fun and fast - paced environment. Specific hotel placement will be discussed upon submission of an internship offer. Our internship begins in June.

Responsibilities

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• This is a fully onsite internship. Candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled.