Intern- Operations (Summer 2027)

Highgate; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Fort Worth, TX offers a 2027 Operations Internship with rotation across hotel departments. The internship begins in June and provides hands-on exposure to hospitality operations in a fast-paced, guest‑facing environment.

You will develop communication, multitasking, and problem‑solving skills while supporting hotel teams. Candidates must be pursuing a bachelor’s degree in Hotel/Hospitality Management or related fields and be onsite for the duration.

Qualifications

• Pursuing a bachelor’s degree in Hotel/Hospitality Management or related field.
• Strong attention to detail and work ethic.
• Direct interaction with management and staff requires solid communication.

Responsibilities

• Communicate effectively with guests and employees at all levels.
• Listen, understand, and clarify concerns from guests and colleagues.
• Multitask and prioritize departmental functions to meet deadlines.
• Engage with guests and staff in a courteous, service-oriented manner.
• Attend all hotel meetings and trainings as required.
• Maintain regular attendance and a professional appearance per hotel standards.
• Assist in cross-training in other hotel areas and support problem-solving initiatives.

Skills

Communication

Listening

Multitasking

Teamwork

Guest Service

Education

Bachelor’s degree (pursuing) in Hotel/Hospitality Management or related field

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

Our 2027 Operations Internship gives you the opportunity to rotate and work in multiple departments in our hotels. You will learn about the hospitality industry while working in a fun and fast - paced environment. Specific hotel placement will be discussed upon submission of an internship offer. Our internship begins in June.

Responsibilities

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.


• Maintain a friendly and warm demeanor at all times.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.


• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.


• This role has direct involvement with both management and employees and strong communication skills are required.


• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.


• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.


• This is a fully onsite internship. Candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled.