Intern - Operations Business Analyst Intern

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The Hanover Insurance Group in Worcester, MA is offering a 10-week Risk Solutions Operations Intern role. You will work on strategic initiatives, analyze data, and collaborate with cross-functional teams to drive improvements.

You will create dashboards, map workflows, and develop actionable insights to inform business decisions. Strong Excel skills and analytic mindset are essential for success.

Qualifications

• Cumulative GPA of 3.0 or higher preferred
• Enrolled in a Bachelor’s or advanced degree program
• Ability to commit to a full-time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future
• Proficiency in Microsoft Excel; familiarity with SQL, Power BI, or Tableau is a plus
• Strong analytical and problem-solving skills

Responsibilities

• Analyze insurance data (claims, policies, customer feedback) to identify patterns and opportunities.
• Support the development of dashboards and reports using Excel, Power BI, or Tableau.
• Participate in process improvement initiatives by mapping workflows and identifying inefficiencies.
• Develop account loss trend analysis.
• Ability to analyze and problem-solve.
• Assist with the research and development of draft Risk Solutions support resources and reports.
• Assisting Operations team with assigned projects
• Complete Capstone project and presentation to senior management on a relevant Risk Solutions topic.
• Create and present a final presentation for management and leadership at the close of the internship program highlighting the work you accomplished throughout the internship.

Skills

Analytical thinking

Problem solving

Excel

SQL

Power BI

Tableau

Education

Bachelor's degree program

Advanced degree program

Business Administration

Economics

Data Analytics

Information Systems

Tools

SQL

Power BI

Tableau

Excel

Job description

Posted Tuesday, August 25, 2026 at 4:00 AM

SUMMER INTERNSHIP OVERVIEW:

The Hanover’s Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job.

Through the 10-week summer program (June – mid August), You will:

• Take on meaningful projects and work alongside some of the very best talent in the industry
• Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates)
• Participate in a cross-functional team building project focused on corporate philanthropy
• Attend weekly development workshops with your intern peers
• Join in engagement and social activities with other interns

We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

As a Risk Solutions Operations Business Analyst Intern, you will support strategic initiatives and operational improvements within our insurance business. You’ll work closely with cross-functional teams to analyze data, identify trends, and provide actionable insights that help drive business decisions.

IN THIS ROLE, YOU WILL:

• Analyze insurance data (claims, policies, customer feedback) to identify patterns and opportunities.
• Support the development of dashboards and reports using tools like Excel, Power BI, or Tableau.
• Participate in process improvement initiatives by mapping workflows and identifying inefficiencies.
• Develop account loss trend analysis.
• Ability to analyze and problem-solve.
• Assist with the research and development of draft Risk Solutions support resources and reports.
• Assisting Operations team with assigned projects
• Complete Capstone project and presentation to senior management on a relevant Risk Solutions topic.
• Create and present a final presentation for management and leadership at the close of the internship program highlighting the work you accomplished throughout the internship.

WHAT YOU NEED TO APPLY:

• Currently enrolled in a Bachelors or advanced degree program
• Preferred Degrees: Business Administration, Economics, Data Analytics, Information Systems or related fields
• Cumulative GPA of 3.0 or higher preferred
• Ability to commit to a full time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel; familiarity with SQL, Power BI, or Tableau is a plus
• Strong interpersonal, verbal, and written communication skills

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.