Intern - Learning and Development

The Hanover Insurance Group; Massachusetts; On-site; USD 25,000 - 44,000; Full time

Job summary

The Hanover Insurance Group is offering a 10-week summer internship in Learning & Development. You will work on daily Learning Operations, including knowledge archiving, data collection, and LMS/CMS support, with mentorship from senior staff.

Ideal candidates are enrolled in a related bachelor’s program, maintain a 3.0 GPA, and can commit to full-time daytime hours in the U.S. Learn and contribute to a cross-functional philanthropy project with a supportive team.

Qualifications

• Pursuing a bachelor’s degree in Learning & Development, Organizational Management, Information Science/IT, MIS, or Business Analytics preferred.
• GPA of 3.0 or higher preferred.
• Commitment to a full-time 10-week internship program in the U.S.

Responsibilities

• Perform Learning Operations tasks including knowledge architecture and content audits.
• Assist with data collection, manipulation, and reporting of learning metrics.
• Support Learning Platform administration and site optimization (SharePoint, LMS/CMS).
• Contribute to the Internship Project on SharePoint architecture and documentation.

Skills

Analytical skills

Verbal communication

Written communication

Ability to commit to 10-week program

Education

Pursuing bachelor’s degree in relevant field

GPA 3.0 or higher

Tools

Power BI

Tableau

Excel

SharePoint

Workday Learning / Cornerstone / Docebo

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

SUMMER INTERNSHIP OVERVIEW

The Hanover’s Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job.

Through the 10-week summer program (June – mid August), You will:

• Take on meaningful projects and work alongside some of the very best talent in the industry
• Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates)
• Participate in a cross-functional team building project focused on corporate philanthropy
• Attend weekly development workshops with your intern peers
• Join in engagement and social activities with other interns

We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

IN THIS ROLE, YOU WILL

• Perform daily Learning Operations team functions, such as:
  • Knowledge Architecture & Content Audit: Standardize tagging by applying consistent characteristics to courses so employees can easily search for them; Map content journeys through documenting how knowledge flows from subject matter experts to employee users through the formal learning ecosystem
  • Data Collection & Manipulation: Administration of the learning measurement process, including distribution and data collection/manipulation from learning surveys, quality and productivity reports, learner engagement metrics, knowledge management system usage, etc.
  • Knowledge Management and Learning Platform Support & Optimization: Management of digital assets across multiple repositories; troubleshooting end-user/learner access issues; management of learner enrollment/status, course/session creation/updating/retirement in the learning management system/curriculum management system.
  • Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task:
    • Design/Architect Central Repository: Create a single "Home" site for department-wide announcements, shared resources, and general documentation.
    • Establish Functional Permissions: Structure sub-sites for the three main functional areas, ensuring restricted access or distinct sections for their respective sub-teams.
    • Standardize Global Navigation: Structure a menu across all sub-sites so users can fluidly jump between broad department resources and deep, targeted focus-area materials.
    • Document Standard Procedures: Create user guides and process maps detailing how the team uploads and archives assets, maintains the site, etc.
    • Gather User Feedback: Conduct surveys or focus groups to evaluate how easily employees can find information, what their needs are, etc.

WHAT YOU NEED TO APPLY

• Currently enrolled in a bachelors or advanced degree program
• Pursuing Bachelors degree in Learning & Development, Organizational Management, Information Science/Information Technology; Management Information Systems, or Business Analytics preferred
• Cumulative GPA of 3.0 or higher preferred
• Ability to commit to a full time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future
• Strong analytical, verbal, and written communication skills
• Preferred Technical Experience:
  • Interest or exposure to Learning Management Systems (LMS)/Content Management Systems (CMS): (examples: Workday Learning, Cornerstone, or Docebo, SharePoint, SQL Servers)
  • Data Visualization Tools: exposure to PowerBI or Tableau
  • Data Analysis & Manipulation: Proficiency in Excel (VLOOKUPS, pivot tables], Power BI, or basic SQL to clean and query learning data
  • Design Basics: logical folder nesting; experience with creating intuitive layouts using standard SharePoint modern web parts

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] include the link of the job posting in which you are interested.

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.