Intern Information Technology

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Logan, UT seeks an IT Intern to learn and support computer systems within the DTS/CFS department. You will gain hands-on experience resolving basic issues and logging steps in the ITIL ticketing system.

Under supervision you will assist with deploying and maintaining devices, follow security policies, and contribute to small projects while developing professional IT skills.

Qualifications

• High School Diploma or equivalent.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Responsibilities

• Resolve minor computer issues under supervision.
• Document notes and resolutions in the ITIL ticketing system.
• Update staff on status of projects, incidents, and service requests.
• Respond to messages according to priority.
• Support new and existing systems and stay current with technology changes.
• Implement enterprise security policies (hardware and software).
• Identify solutions and perform tasks to meet team goals.
• Learn department/facility functions.
• Participate in projects supporting department needs.
• Perform other duties as assigned.

Skills

Basic computer hardware

Strong communication skills

Customer service orientation

Self-motivated

Prioritization ability

Education

High School Diploma or equivalent

Tools

ITIL ticketing system

Job description

Job Description

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function.

They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher leveraged technical contributors such as the associate, staff, senior, and consultant professionals.

Posting Specifics

• Rate: Depending on experience
• Benefits Eligible: No
• Shift Entry Details: Monday - Friday Days 8:00 to 5:00 (occasional late shift)
• Department: DTS/CFS department - Logan, Utah

Essential Functions

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule.
• Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department's / facility's functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred

• Students in Information Systems or related field and/or equivalent work experience.

Physical Requirements

• Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs.
• Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Location

• Budge Clinic
• Work City: Logan
• Work State: Utah

Work Hours

• Scheduled Weekly Hours: 36

Salary

• The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
• $17.68 - $24.75

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.