Intern - eCommerce & Retail

USA Lacrosse; Sparks Corner (MD); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Discounts on USA Lacrosse merchandise

Flexible work schedule

Free onsite gym at HQ

Free parking

Hybrid work model

Job summary

USA Lacrosse is seeking an intern to support our eCommerce & Retail operations, working closely with the SR Manager to assist with tasks, reporting, content updates, and event prep to grow revenue and brand consistency. You will gain exposure to digital commerce, merchandising, and inventory management while contributing to an excellent customer experience.

If you are detail oriented, customer focused, and eager to learn about eCommerce and retail operations, this internship offers hands-on

Qualifications

• Current student pursuing a bachelor's degree, preferably in business, marketing, communications, or related field.
• Ability to dedicate 15-30 hours per week.
• Strong interest in eCommerce, retail, or digital marketing in the sports industry.
• Intermediate MS 365 tools with basic data analysis and organization.

Responsibilities

• Assist with daily operational management of the online store, including product uploads, product descriptions, pricing updates, and reviewing merchandising collections.
• Provide administrative support to the eCommerce and retail operations, including website updates, QA testing, inventory management, data reporting, and invoice tracking.
• Conduct basic analysis of retail sales performance around promotions and discounts.
• Assist with onsite retail sales for events at the HQ office.

Skills

Customer focus

Team collaboration

Detail oriented

Communication skills

Education

Bachelor's degree (pursuing) in Business/Marketing/Communications

Tools

Microsoft 365

Word

Excel

Outlook

PowerPoint

Teams

Job description

WHO IS USA LACROSSE

USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee. As the National Governing Body of men’s and women’s lacrosse in the United States, we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, keep participants safe, and ensure everyone feels welcome. Supporting more than 425,000 members, we provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders.

USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.

Mission

As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.

Core Values

• We Influence - Written and Verbal Communication
• We Serve - Customer Focused
• We Create & Innovate - Creativity
• We Collaborate - Peer Relationships
• We are Humble & Honest - Integrity and Trust
• We Embrace Individuality - Diversity
• We Have Fun – Work Hard and Play Hard

If this aligns with who you are and what you are looking for in an organization, keep reading.

POSITION SUMMARY

USA Lacrosse is looking for an intern to work with our eCommerce & Retail department. The Intern, eCommerce & Retail operations will work closely with the SR Manager, eCommerce & Retail to assist with operational tasks, reporting, content updates, and event preparation to directly support revenue growth, operational efficiency, and brand consistency while growing USA Lacrosse's presence across all touchpoints. In this hands‑on role you will gain exposure to digital commerce, merchandising, inventory management, and how to ensure an exceptional customer experience.

If you are detail oriented, customer focused, and driven to learn about eCommerce and retail operations, this could be a great opportunity for you. This internship will allow you to learn about working in a fast‑paced, collaborative environment, interfacing with multiple departments while gaining hands‑on experience and learning essential eCommerce and retail practices for your professional growth and future career.

A Typical Day Looks Like…

• Assists with the daily operational management of the USA Lacrosse online store, including product uploads, product descriptions, pricing updates, and reviewing and organizing merchandising collections.
• Provides administrative support to the eCommerce and retail operations, including but not limited to, maintaining and updating the website, helping with QA testing, supporting inventory management, compiling data for reporting, and supporting invoice tracking and payments.
• Conducts basic analysis of retail sales performance, specifically around promotions and discounts to help us understand performance.
• Researches trends and best practices on competitors in the sport apparel, fan merchandise industry and provides findings to the SR Manager, eCommerce & Retail.
• Assists with onsite retail sales for events at the HQ office.

What You Will Gain as an Intern

• The opportunity to gain hands‑on real‑world professional experience in your field of study/interest outside the academic setting.
• You will see how different departments work together and understand their responsibilities within an organization.
• You will learn how to collaborate with peers and see the internal working environment within an organization.
• The opportunity to work with multiple departments within USA Lacrosse to understand what they do and how they work with other departments within the organization.
• You will gain the ability to meet with members of our leadership and management team to learn their “why.”
• The opportunity to work hands on at an event hosted by USA Lacrosse at our headquarters office.

What Will Be Expected of You

• You will report to work each day you are scheduled on time, presenting yourself in a professional manner through your appearance and interactions with others.
• You are empowered to ask questions to help learn and understand not only what you are doing, but why you are doing It.
• You will be asked to complete a "final report" about your internship experience to Include:
  • What did you learn about USA Lacrosse.
  • What did you learn about your field of study and the responsibilities of the department you worked in.
  • Explain your roles and responsibilities and talk about any project(s) you did.
  • Reflect on skills and work habits you learn that you will take with you as you start your career.

Is This You…

• Current student pursuing a bachelor’s degree, preferably in business, marketing, communications, or related field. Eligibility to earn college credit for internship a plus.
• Ability to dedicate 15-30 hours per week. This includes the ability to work onsite at USA Lacrosse’s headquarters office in Sparks, MD, including some nights and weekends.
• Strong interest in eCommerce, retail, or digital marketing in the sports industry.
• Intermediate computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint with comfort working with spreadsheets for basic data analysis and organization.
• Enthusiastic go-getter with a “roll up your sleeves” and “get it done” attitude.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Must have a demonstrated understanding of social media platforms, their unique audiences, and how to use them to maximize engagement efforts.
• Must possess a strong customer first attitude.
• Ability to work both independently and as part of a collaborative team in a fast‑paced, dynamic, cross‑functional team working toward a common goal.
• Flexibility with your work schedule, including the ability to work nights and weekends based on event needs.
• Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals.

Expected Hours of Work

This position is generally expected to work part-time (15 to 30 hours per week) during the work week (Monday through Friday) between the hours of 8:30am to 5:00pm with occasional work on nights and/or weekends based on event and business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week.

Compensation & Benefits Overview

The hourly pay rate for this job is $15 per hour.

USA Lacrosse offers its Interns the following benefits:

• Flexible work schedule during business hours.
• Discounts on USA Lacrosse merchandise.
• Free onsite gym at HQ office.
• Free parking.

EEO Statement

USA Lacrosse is an Equal Opportunity Employer committed to providing an environment of mutual respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin/ancestry, age, disability, genetic information (including family medical history), political affiliation, military status, veteran status, or any other status/characteristic protected under federal, state, or local law. USA Lacrosse believes diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.