Intern, Customer Support and Customer Success

Harris Computer; Pennsylvania; On-site; USD 63,038,976 - 71,635,200; Part time

Job summary

eScholar is seeking a Customer Support / Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will learn products, assist with incident management, and contribute to data-driven improvements.

You will work closely with multiple teams to understand customers, help manage issues, and support account activities while gaining exposure to ETL, data quality, and analytics tooling.

Qualifications

• Proficient in SQL and database concepts.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and customer success.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior education-sector internship experience.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success teams to learn our products and processes.
• Provide technical support to customers and manage issues through the incident system.
• Identify opportunities to improve intake, tracking, reporting, and knowledge management.
• Support testing and continuous improvement of support workflows and tools.
• Experiment with AI tools to boost reporting and team productivity.
• Support success and account management activities, including customer materials and follow-ups.
• Participate in customer success planning, reviews, and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines.
• Analyze source data and fix data quality issues in ETL processes.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

Cloud platforms (AWS/Azure)

AI productivity tools

Version control

Functional testing

SQL Server

Postgres

Oracle

Technical documentation

Education-sector internship

Education

BA/BS in Computer Science or related field

Tools

Git

ETL tooling

Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.

What Your Impact Will Be

• Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
• Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
• Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
• Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
• Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
• Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
• Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
• Participate in functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What We Are Looking For

• Proficient in SQL
• Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
• Experience with Python and other programming languages
• Experience with AWS or Azure cloud-hosted applications
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing
• Experience with SQL Server, Postgres and Oracle
• Experience creating technical documentation
• Some prior experience with the education sector through internships

What Will Help You Stand Out

• Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
• Interest in support operations, incident management, and continuous process improvement
• Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
• Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
• Attention to detail and strong verbal and written communication skills
• Ability to work collaboratively and independently
• Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour