Intern, Customer Quality/Warranty Management

Hill Phoenix, Inc.; Conyers (GA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) with employer contributions

Medical, dental and vision insurance

Wellness programs

Health Savings Account (HSA)

Job summary

Dover Food Retail in Conyers, GA is seeking an Engineering Intern to support the Customer Quality and Warranty Management team. You will assist in collecting data, analyzing customer feedback, and performing root cause analysis to drive improvements in product design and manufacturing processes.

Collaborating with Engineering, Manufacturing, and Service teams, you will help develop problem statements, gather failure data, and contribute to service bulletins and early-detection analytics to

Qualifications

• Enrollment in 4-year Engineering degree program; Minimum 3.0 GPA on a 4.0 scale.
• Rising Junior to rising Senior level pursuing a bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.

Responsibilities

• Assist Customer Quality in collection, investigation, root cause and solutions of customer/field issues.
• Partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing processes.
• Collaborate with Engineering, Manufacturing, Product Mgt, Quality, and Supplier Quality to understand customer requirements, design intent and processes to develop root causes of failure.
• Create service bulletins with Service teams to rapidly share knowledge and drive timely resolutions.

Education

4-year Engineering degree program

Job description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title

Intern, Customer Quality/Warranty Management

Location

Conyers, GA

What we’re looking for

We are looking for an Engineering Intern to join our Customer Quality and Warranty Management team. This role will assist Customer Quality in the collection, investigation, root cause and solutions of customer/field issues. The role will partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing process.

Responsibilities

• You will be working with teams to understand customer feedback and using engineering principles, problem solving techniques, and teaming/communication skills to develop and implement timely solutions.
• In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
• Understand customer symptoms and develop problem statements using structured problem solving techniques.
• Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
• Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
• Partner with responsible party to drive timely resolution of solutions
• In collaboration with Service teams, create service bulletins to rapidly share knowledge.
• Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns

Basic Qualifications

• Enrollment in 4-year Engineering degree program Minimum 3.0 GPA on a 4.0 scale

Preferred Qualifications

• Rising Junior to rising Senior Level progressing towards a bachelor’s degree in Engineering: Mechanical, Electrical, or Industrial Analytical and conceptual thinking, using logic and reason, creative and strategic thinking Effective statistical analysis skills Effective research and communication skills Effective with written and oral communications Problem solving – being able to solve complex problems effectively and efficiently

Fit for the role

• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

Values

How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company. Collaborative Entrepreneurial Spirit Winning Through Customers Respects and Values People Expectations for Results High Ethical Standards, Openness, and Trust

Equal Opportunity Employer Statement

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Benefits

• A 401(K) Savings Plan With Employer Contributions
• Medical, Dental And Vision Insurance
• Wellness Programs
• Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts
• Company Paid Short-Term Disability And Long-Term Disability
• Company Paid Employee Basic Life And Ad&D Insurance
• Supplemental Employee And Dependent Life Insurance
• Optional Accident, Hospital Indemnity And Critical Illness Insurance
• Adoption, Surrogacy, And Fertility Benefits And Assistance
• Commuter Benefits
• Parental, Military, Jury Duty, And Bereavement Leaves Of Absence
• Paid Time Off, Including 11 Paid Holidays Per Calendar Year, Paid Vacation Days Beginning At 80 Hours Annually For Non-Exempt Employees And 120 Hours For Exempt Employees, 24 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance
• Business Travel Services
• Employee Discounts
• And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services

Eligibility for Benefits

Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.

Equal Opportunity Employer Statement (Duplicate)

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Accommodation

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.