Intermodal Dispatcher

Forward Air; Savannah (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company in Georgia is seeking an Intermodal Dispatcher to coordinate the planning, scheduling, and dispatching of freight. The ideal candidate will have experience in intermodal transportation, excel in communication, and possess a strong problem-solving attitude. Responsibilities include supporting drivers, monitoring freight movement, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Intermodal transportation experience strongly preferred.
• Self-motivated problem-solver with fervent desire to meet customer needs.
• Must be willing to work a flexible schedule.

Responsibilities

• Plan, schedule, and dispatch customer freight.
• Monitor containers to prevent fees and ensure delivery.
• Provide support and communication to drivers.

Skills

Effective communication

Problem-solving

Ability to multi-task

Customer service

Attention to detail

Tools

Microsoft Office

AS400

Job description

Overview

Position: Intermodal Dispatcher

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer\'s freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties

• Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
• Communicate with drivers to prioritize loads, define routes, and set schedules
• Monitor containers to prevent demurrage and storage fees
• Providing detailed instruction to various personnel via email and phone
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Ensure that shipping data is entered into the system timely and accurately
• Other duties as assigned

Qualifications

• Intermodal transportation experience strongly preferred
• Self-motivated problem-solver with fervent desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Ability to communicate effectively with all levels of operations
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.