Intermodal Coordinator (Truck)

CMA CGM; Norfolk (VA); On-site; USD 56,000 - 68,000; Full time

Job summary

CMA CGM Norfolk is seeking an Intermodal Dispatcher to handle, monitor, and coordinate inland shipments from door collection to delivery. You will work with truck vendors, customers, and internal teams to move cargo efficiently and follow standard operating procedures.

You will dispatch, monitor, and communicate, manage costs, and escalate issues to management. Strong Excel/Office skills and familiarity with intermodal procedures are essential for success in this role.

Qualifications

• Knowledgeable of Intermodal general operating procedures
• Proficient computer skills to include LARA and all Microsoft Office applications
• Detail-oriented with strong organization skills
• Works collaboratively with team members
• Excellent written and verbal communication skills
• Demonstrates strong customer service skills and passion
• Good interpersonal, organizational and problem solving skills
• Follows company policies and procedures

Responsibilities

• Dispatch inland haulage planning and prioritization according to timetables and schedules
• Facilitate movement of containers with mis-routed or discharged issues
• Confirm and manage in-house truck availability
• Procure spot rates for lanes not previously negotiated
• Ensure over-the-road compliance for hazardous door moves
• Create and issue work orders for door collection/delivery per rates and distributions
• Monitor shipments and track containers to meet door appointments
• Communicate delays or issues to customers and maintain interactions until requirements are satisfied
• Collaborate with Overseas Offices, Home office, Customer service, Operations, Sales, Trade
• Elevate issues to management when needed
• Manage a high volume of calls and written communications within SLA
• Research and reconcile truck and customer invoice discrepancies
• Identify cost-saving opportunities through micro-analysis of locations
• Determine applicability of accessorial charges to vendors

Skills

Intermodal procedures

Detail-oriented

Communication skills

Customer service

Team collaboration

Education

High School Diploma or GED

Bachelor’s Degree

Tools

LARA

Microsoft Office

Job description

Req ID: 593747 Posting Start Date: 26/10/2026 Norfolk - 1 Way, USA CMA CGM Permanent contract Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary

Responsible for handling, monitoring, and coordinating shipments for door collection and/or delivery. Works collaboratively with internal and external organizations to include customers, truck vendors and CCA business teams to ensure Intermodal cargo is moved in an efficient and expedited manner. Follows standard operating procedures established by the Intermodal Department. Utilizes and maintains required work tools. Identifies and elevates problems or issues to management.

Functions & Duties

• Dispatch
  • Analyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions
  • Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies
  • Responsible to confirm and manage in-house truck availability
  • Procure spot rates for lanes not previously negotiated with truck vendors
  • Ensure over-the-road compliance for all hazardous door moves
  • Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages
• Service Delivery Coordination
  • Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely
  • Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied
  • Works collaboratively with internal departments to expedite transport, including but not limited to:
    • Overseas Offices
    • Home office
    • Customer service
    • Operations
    • Sales
    • Trade
  • Discern and elevate to management matters that require additional support
  • Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
• Cost Management
  • Notify and invoice/rebill customers for additional transport related expenses including but not limited to:
    • Pre-pulls
    • Revenue generating trucker yard and container yard storage
    • Multi stops
    • Drop and picks
  • Research and reconcile truck and customer invoice discrepancies
  • Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways
  • Determine, if requested by vendors, whether accessorial charges are applicable
• Vendor Management
  • Monitors and reports trucker performance to Management
  • Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records
  • Develops and maintains rapport with vendors
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Knowledge, Skills, Abilities

• Knowledgeable of Intermodal general operating procedures
• Proficient computer skills to include LARA and all Microsoft Office applications
• Detail-Oriented person with strong organization skills
• Works collaboratively with team members
• Possess excellent written and verbal communication skills
• Demonstrates strong customer service skills and passion
• Good interpersonal, organizational and problem solving skills
• Follows company policies and procedures

Qualifications

Education

Required/Preferred Education Level

Required High School Diploma or GED

Preferred Bachelor’s Degree

Work Experience

Experience Years of Experience

General Experience 1-3 years

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $62,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.

In addition to base salary, this position may be eligible for: Performance-based bonuses, Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off, andProfessional development opportunities.

We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

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