INTERMODAL BUSINESS COORDINATOR

U.S. Multimodal Group; Westland (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

Life Insurance

Long-term disability

401(k) with company match

Career development

Job summary

U.S. Multimodal Group in Michigan is seeking an Intermodal Business Coordinator (IBC) to lead frontline intermodal freight operations.

You will manage traffic from origin to delivery, build relationships with rail, drayage providers and customers, and communicate requirements to ensure on-time, compliant shipments. In a team-based setting you’ll learn customer processes, update the Alliance operating system daily, resolve issues, and mentor new team members.

Qualifications

• Experience in intermodal freight handling or shipping operations.
• Bachelor’s degree in logistics, supply chain, business administration, or related field.
• 1–2 years of industry experience.
• Ability to multi-task in a fast-paced environment.
• Strong communication and negotiation skills.
• Attention to detail and time management.
• Proficient computer skills.

Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, drayage providers and customers.
• Update shipment data daily and ensure SOP compliance.
• Ensure timely pickup and delivery, resolving issues.
• Communicate issues to Alliance management as needed.
• Train new team members on accounts.

Skills

Intermodal freight knowledge

Customer service

Communication

Teamwork

Time management

Problem solving

Education

Bachelor’s degree in logistics/supply chain/business administration

Tools

Alliance operating system

Job description

About Us

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. Alliance Shippers, Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers’ exact needs. Alliance Shippers, Inc. operates as a subsidiary of U.S. Multimodal Group (USMMG).

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Job Summary

The Intermodal Business Coordinator’s role is a traditional Intermodal front-line operations position established to manage our customer’s Intermodal freight. The role works within a team-based environment and manages traffic movements from origin through delivery. This will require the Intermodal Business Coordinator (IBC) to gain a complete understanding of our customers processes, requirements, and business demands. To accomplish this the IBC will need to establish business relationships and communicate requirements to rail and drayage vendors. The role measures, manages, and assures complete fulfillment of the customer’s needs.

Key Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers in order to meet customers’ requirements.
• Manage our customers business to ensure compliance with their requirements. Update the Alliance operating system with current shipment data daily.
• Ensure the timely execution of pickup and delivery functions takes place on each customer order. Resolve and communicate to the customer any problems or issues with those customers shipments.
• Communicate to proper Alliance management any issues that are outside the SOP’s and the measurements established by Alliance.
• Train new members of the team as needed on accounts handled.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Ability to handle conflict and provide insightful resolution with the mindset to prevent future issues.
• Honest, strong work ethic, resourceful and possess effective negotiation skills.
• High level of attention to detail.
• Strong time management skills.
• Critical thinking skills.
• Ability to multi-task.
• Excellent communication skills both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficient in computer skills.

What WE OFFER

• Offering a competitive salary (based on experience).
• Competitive commission plan.
• Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
• Company paid Life Insurance and Long-term disability
• Company offers a 401(k) program with company match for eligible employees.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.