Intermediate Typist Clerk

lareentry; Los Angeles, Northern (CA, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Los Angeles County Department of Mental Health is seeking an Intermediate Typist Clerk to support outpatient operations in LA. The role involves front-desk service, client check-in, appointment scheduling, and information dissemination on prescriptions.

You will update client records in the IBHIS system and coordinate with clinics and pharmacies. Responsibilities include reviewing financial information, processing mail and faxes, scanning documents, and maintaining supply logs.

Qualifications

• Six months office clerical experience or an AA certificate.
• Typing speed 40 net words per minute.
• Live Scan clearance required or eligible for county clearance.

Responsibilities

• Greet clients at front desk, check in and schedule appointments.
• Inform clients of prescription information per requirements.
• Review Patient Financial Information (PFI) and Financial Obligation Agreement (FOA) details.
• Update client information in the IBHIS electronic health record system.
• Schedule all clinical appointments and reschedule as needed; answer and route calls.
• Enter prescriptions daily and liaise with pharmacies, physicians, and clients.
• Receive, sort, and distribute mail/faxes; log monies received by mail.
• Scan, copy, and file client documents for doctors and clinicians.
• Order supplies and maintain tracking logs.
• Perform other clerical tasks as assigned.

Skills

Front desk customer service

Appointment scheduling

Data entry

Telephone handling

Mail/document handling

Education

AA certificate or Associate's degree

Tools

IBHIS system

Job description

The Department of Mental Health (DMH) within Los Angeles County is looking for Intermediate Typist Clerks (ITC) to join our Directly Operated Outpatient Clinics. DMH has over 30 outpatient clinics in eight service areas throughout the County. Our clinics provide a spectrum of mental health services to people of all ages to support hope, recovery, and wellbeing.

ESSENTIAL FUNCTIONS

• Provide customer service at front desk and check in clients, schedule future appointments, and inform clients of prescription information, as required.
• Review Patient Financial Information (PFI) and Financial Obligation Agreement (FOA) information to ensure clients are cleared for processing.
• Update and input client information into IBHIS (electronic health record) system and other internal reports.
• Schedule all clinical appointments and coordinates the rescheduling of missed appointments. Answer telephone calls, route calls to appropriate staff and take messages for all staff as needed.
• Enter prescriptions daily and acts as a liaison between pharmacies, physicians, and clients.
• Receive, sort, and distribute all incoming mail, faxes, and checks. Logs all monies received by mail.
• Scans, copy, and file client’s documentation for doctors and clinicians.
• Orders and distributes supplies, tap cards, and maintain tracking log.
• Other clerical tasks deemed necessary for the daily clinical operation.
• Other duties as assigned by management team.

Education/Experience

• Six months office clerical experience involving typewriting - -OR- A certificate or Associate of Arts degree from an accredited college. Typewriting skill: Ability to type at the rate of 40 net words per minute.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County’s Live Scan process.

PHYSICAL DEMANDS

Stand:Frequently

Walk:Frequently

Sit:Frequently

Handling / Fingering: Occasionally

Reach Outward:Occasionally

Reach Above Shoulder:Occasionally

Climb, Crawl, Kneel, Bend:Occasionally

Lift / Carry:Occasionally - Up to 10 lbs

Push/Pull:Occasionally - Up to 10 lbs

See:Constantly

Taste/ Smell:Not Applicable

Not Applicable =Not required for essential functions

Occasionally =(0 - 2 hrs/day)

Frequently =(2 - 5 hrs/day)

Constantly =(5+ hrs/day)

WORK ENVIRONMENT

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.