Intermediate Client Onboarding Manager - Mid-Market Retirement

Transamerica Corporation; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking an Intermediate Client Onboarding Manager to oversee the onboarding of retirement plans. This role requires exceptional client management and communication skills, ensuring a seamless transition for plan sponsors. You will collaborate with various stakeholders, manage project timelines, and provide tailored service throughout the installation process. Join a forward-thinking company that values diversity and offers a comprehensive benefits package, including competitive pay, a pension plan, and generous paid time off. This is an exciting opportunity to make a real impact in the financial services sector.

Benefits

Competitive Pay

Bonus for Eligible Employees

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Bachelor's degree in a business field or equivalent experience required.
• Two years of financial services experience including client management.

Responsibilities

• Oversee onboarding of new retirement plans and manage client relationships.
• Analyze data and ensure compliance during the installation process.

Skills

Client Management

Project Management

Communication Skills

Problem Solving

Time Management

Attention to Detail

Education

Bachelor’s Degree in Business

Tools

Various Systems/Applications

Job description

Intermediate Client Onboarding Manager - Mid-Market Retirement

Apply locations Work From Home, USA time type Full time posted on Posted 22 Days Ago job requisition id R20057500

Job Family

Transactions / Client Processing

Job Description Summary

Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers. Provide customized service and communications throughout the installation process to ensure deliverables are met. Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders. The intermediate role is responsible for onboarding small to mid-size plan sponsors.

Responsibilities:

Transition

1. Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.
2. Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
3. Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates.
4. Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate.
5. Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed.

Compliance/Technical

1. Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods.
2. Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan.
3. Create and ensure regulatory notices are accurate and distributed to participants on time.
4. Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.

Relationship Management

1. Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations.
2. Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.
3. Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture.
4. Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met.
5. Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.

Qualifications:

1. Bachelor’s degree in a business field or equivalent experience
2. Two years of financial services industry experience including client management, installations/conversions, or contract compliance
3. Good understanding of retirement plan regulations
4. Client focused to provide exceptional customer service
5. Outstanding written/oral communication and relationship building skills
6. Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle
7. Problem solving skills and attention to detail
8. Ability to quickly learn and navigate numerous systems/applications

Working Conditions:

1. Office or hybrid office/remote environment

Compensation:

The Salary for this position generally ranges between $65,000 - $75,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors includingqualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

1. Competitive Pay
2. Bonus for Eligible Employees

Benefits Package

1. Pension Plan
2. 401k Match
3. Employee Stock Purchase Plan
4. Tuition Reimbursement
5. Disability Insurance
6. Medical Insurance
7. Dental Insurance
8. Vision Insurance
9. Employee Discounts
10. Career Training & Development Opportunities

Health and Work/Life Balance Benefits

1. Paid Time Off starting at 160 hours annually for employees in their first year of service.
2. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
3. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
4. Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
5. Adoption Assistance
6. Employee Assistance Program
7. College Coach Program
8. Back-Up Care Program
9. PTO for Volunteer Hours
10. Employee Matching Gifts Program
11. Employee Resource Groups
12. Inclusion and Diversity Programs
13. Employee Recognition Program
14. Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals.

Giving Back

We believe our responsibilities extend beyond our corporate walls.

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999.