Intermediate Associate Executive Response Analyst

Citi; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Citi is seeking an Intermediate Associate Executive Response Analyst to join our Hybrid team across multiple U.S. locations.

The role focuses on delivering personalized service to senior executives and clients, while conducting in-depth investigations and coordinating with Compliance, Legal, Marketing and other partners to resolve complex issues. The position emphasizes timely, accurate responses, risk awareness, and escalation within established guidelines, contributing to Citi’s regulatory

Qualifications

• Must demonstrate ability to provide personalized service to high-level customers and stakeholders.
• Strong analytical thinking and data interpretation skills.
• Excellent written and verbal communication with diplomacy and discretion.

Responsibilities

• Provide personalized service to customers communicating with the Office of the Chairman and other executives.
• Resolve customer issues and advocate for the client while balancing prudent business judgment.
• Conduct in-depth investigations and coordinate with Compliance, Legal, Marketing and other partners.
• Write personalized responses and ensure timely escalation per standards.
• Capture demographic and investigation status in a central tracking system.
• Route issues to business partners for input and inclusion in regulatory responses.
• Identify key problem areas affecting larger client segments and coordinate remediation.
• Make decisions within established procedures with minimal supervision.
• Apply technical and professional principles to support team objectives and service quality.
• Serve as point of contact for senior management and partners to resolve complex cases.
• Assess risk in line with regulatory requirements and Citi’s governance.

Job description

Intermediate Associate Executive Response Analyst

Job Req Id:

26992008

Location(s):

Jacksonville, Florida, United States, Florence, Kentucky, United States, Johnson City, Tennessee, United States, Tucson, Arizona, United States, Boise, Idaho, United States

Job Type:

Hybrid

Posted:

Sep. 09, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Intmd Assoc Exec Resp Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Provide personalized service to customers who communicate with the Office of the Chairman, Other Senior Executives and other Regulatory/Legal channels.
• Resolve the customer issues and act as the client advocate while balancing decisions with prudent business judgment.
• Conduct in-depth investigations of the issues, interfacing with all external and internal partner organizations (Compliance, Legal, Marketing, CoreLogic etc.). Provide feedback to the client within specific case-type timeliness standards.
• Resolve complex issues, while valuing the client and using prudent business judgment.
• Write personalized responses, and ensure the escalation and speed of each response meets the customer’s and regulatory agency’s needs.
• Capture demographic information as well as the status of the investigation through progression noting in a centralized database/tracking tool.
• Route and track specific issues to business partner organizations (Originations, Doc Services, Transaction Services, Branch Bank, Credit, Fraud, etc.) for their input and inclusion in ERU’s response to the clients / regulatory agencies.
• Identify key problem areas that may affect larger segments of the client base and engage appropriate groups to eliminate those problems.
• Within established procedures, make decisions without manager approval. Work under little to no direct supervision. May support an expansive and/or diverse array of products/services.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
• Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function.
• Serve as point of contact for Sr. Mgmt., internal business partners and loan investors to assist in resolving complex cases prior to becoming an ERU issue in order to ensure a positive customer experience.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior,