Intermediate AI-Enabled DevOps Engineer

PointClickCare; Salt Lake City (UT); Hybrid; USD 106,000 - 118,000; Full time

Benefits offered by this job

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Employee Recognition

Job summary

PointClickCare in Salt Lake City is seeking an Intermediate DevOps Engineer to enhance cloud infrastructures and deployment pipelines. This position requires collaboration with senior engineers to implement best practices and automate operational tasks, ensuring system reliability and efficiency.

Ideal candidates will have a background in cloud computing and scripting, paired with a growth mindset for continuous learning. The role promotes a dynamic team atmosphere with opportunities for impactful contributions.

Qualifications

• 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
• Experience with at least one cloud provider (Azure, AWS, or GCP).
• Hands-on exposure to scripting (Bash, Python, or similar).
• Experience with Infrastructure as Code (Terraform, IaC 2.0, or similar).
• Proven experience with CI/CD, and containers.

Responsibilities

• Implement and maintain cloud infrastructure using infrastructure-as-code.
• Support and improve CI/CD pipelines for application and ML workloads.
• Operate containerized workloads in Kubernetes or managed container platforms.
• Automate repetitive operational tasks using scripts and tooling.

Skills

DevOps experience

Cloud computing knowledge

Scripting (Bash, Python)

Containers (Docker)

Kubernetes

CI/CD pipelines

Education

Bachelor’s degree in Computer Science

Tools

Terraform

Job description

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.

Who you’ll work with

You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.

What you’ll be doing day to day

Infrastructure & Platform Support

• Implement and maintain cloud infrastructure using infrastructure-as-code.
• Support and improve CI/CD pipelines for application and ML workloads.
• Operate containerized workloads in Kubernetes or managed container platforms.
• Assist in rolling out platform improvements and infrastructure changes.

Automation & AI Exposure

• Automate repetitive operational tasks using scripts and tooling.
• Assist with deploying and monitoring AI/ML workloads.
• Use AI‑assisted tools to improve log analysis and alert triage, incident investigation and documentation, deployment validation and testing.

Reliability & Operations

• Participate in on-call rotations.
• Respond to and help resolve environment & CI/CD pipeline incidents.
• Monitor system health using dashboards, logs, and alerts.
• Contribute to post‑incident reviews and follow‑up actions.

Collaboration & Learning

• Follow and contribute to established DevOps standards and practices.
• Document procedures, runbooks, and operational knowledge.
• Strong interest and motivation to grow technical skills.

What you’ll bring

Solid Technical Foundation

• Working knowledge of cloud infrastructure and Linux‑based systems.
• Proven experience with CI/CD, and containers.
• Focus in reliability, scalability, and operational excellence.
• Automation experience, reducing repetitive operational tasks.

Growth Mindset

• Willingness to learn new tools and technologies, including AI‑enabled platforms.
• Openness to feedback and continuous improvement.
• Ability to communicate clearly and ask good technical questions.

Skills and experience we’re looking for

Must‑haves

• 2‑4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
• Experience with at least one cloud provider (Azure, AWS, or GCP).
• Hands‑on exposure to scripting (Bash, Python, or similar).
• Infrastructure as Code (Terraform, IaC 2.0, or similar).
• CI/CD pipelines.
• Containers (Docker) and Kubernetes concepts.
• Monitoring, logging, and alerting tools.

Nice‑to‑haves

• 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government).
• Familiarity with AI‑driven monitoring or AIOps tools.
• Experience using AI‑assisted development or operations tools.
• Understanding of cloud networking and security fundamentals.
• Experience supporting on‑call.

Education

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical field.
• Advanced certifications (AWS/GCP/Azure professional‑level, CKA, CKS, CISSP) are highly valued.
• Demonstrated commitment to continuous learning.

How we work

We’re transparent—working in the open as one team using OKRs, cross‑functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We’re data‑driven, using metrics and APM to make evidence‑based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We’re accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We’re inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.

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$106,000 - $118,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $106,000 - $118,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level.

PointClickCare Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.