Interline Bag Supervisor

Menzies Aviation; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Menzies Aviation in Dallas, Texas is seeking an Interline Bag Runner Supervisor to ensure the effective movement of passenger luggage within airport facilities. This role involves supervising staff and coordinating operations to minimize delays and enhance customer service.

The ideal candidate will have experience in customer service and supervisory roles, with the ability to manage multiple tasks and ensure compliance with safety regulations. Join a diverse environment and contribute to a safe and efficient airport experience.

Qualifications

• Must have one year of customer service or hospitality experience.
• Minimum one year of supervisory experience required.
• Ability to lift and move heavy luggage or equipment.

Responsibilities

• Supervise and coordinate daily activities of baggage runners.
• Ensure timely transportation of baggage between areas.
• Train employees on safety and customer service standards.

Skills

Customer service

Leadership

Communication

Education

HS Diploma or GED

Job description

People. Passion. Pride.Thisis what hasdriven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in65 countries, across6continents.

But at the heart of our business is our people.

Role Purpose

The Interline Bag Runner Supervisor is responsible for overseeing the daily operations of baggage runners and ensuring the timely, accurate, and secure movement of passenger luggage throughout airport facilities. This position supervises staff, coordinates baggage delivery operations, supports customer service initiatives, and ensures compliance with airport safety, security, and operational procedures. The supervisor plays a critical role in minimizing baggage delays and supporting efficient airport operations.

What you will be doing:

• Supervise and coordinate the daily activities of bag runners and baggage support personnel
• Assign routes, work areas, schedules, and operational priorities to ensure efficient baggage movement
• Monitor employee performance, attendance, productivity, and adherence to company policies and procedures
• Ensure timely transportation of baggage between terminals, baggage claim areas, ticket counters, aircraft staging areas, and baggage service offices
• Assist with locating, recovering, and expediting delayed, damaged, or misplaced baggage
• Coordinate with airline personnel, ramp operations, baggage service offices, airport authorities, and other departments regarding baggage movement and operational needs
• Respond to operational issues, service disruptions, and passenger concerns in a professional and timely manner
• Train, coach, and mentor employees on baggage handling procedures, safety protocols, customer service standards, and operational expectations
• Maintain accurate operational records, reports, staffing documentation, and incident logs
• Conduct routine inspections of baggage carts, equipment, and work areas to ensure safe operating conditions
• Enforce compliance with airport security regulations, safety standards, and company policies
• Assist management with hiring, onboarding, scheduling, performance evaluations, and disciplinary actions
• Provide operational support during peak travel periods, irregular operations, flight delays, weather events, and staffing shortages
• Perform other duties as requested

Safety, Security, Well-being and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and well-being of yourself and others in accordance with provided information, training, and workplace health and safety rules orprocedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of customer service or hospitality experience
• Minimum one (1) year of lead supervisory experience
• Excellent verbal and written communication skills
• Strong leadership skills
• Possess the tact to deal with all levels of employees and client representatives.
• Ability to stand and walk for extended periods throughout airport terminals and operational areas.
• Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly.
• Ability to work indoors and outdoors in varying weather conditions and airport environments.
• Ability to bend, stoop, kneel, andmaneuverequipment safely.
• Must pass pre-employment and random drug test.
• DMV check may be required.
• Must be able to read, write, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English.
• Must have good hearing and vision.
• May be required to work weekends, overnight shifts and holidays.
• Treat all information as confidential.

Preferred

High School or better.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.