Interlibrary Loan Technician

University of Colorado Boulder; Boulder (CO); On-site; USD 42,000 - 49,000; Full time

Job summary

The University of Colorado Boulder seeks an Interlibrary Loan Technician to support interlibrary loan lending and document delivery services. The role involves processing requests, collaborating with library staff, and ensuring accurate service delivery. Candidates should demonstrate strong communication and organizational skills, with a commitment to teamwork and detail-oriented work. This position offers a supportive work environment and a chance to contribute to the university's mission of knowledge dissemination.

Benefits

Medical Benefits

Dental Benefits

Retirement Plan

Paid Time Off

Tuition Benefit

ECO Pass

Qualifications

• Two years of experience in a related field or equivalent education.
• Ability to lift up to 30 lbs.
• Current Colorado resident.

Responsibilities

• Process article requests for ILL lending and document delivery.
• Ensure timely delivery of print ILL requests.
• Assist in supervising student employees.

Skills

Communication

Attention to Detail

Time Management

Organizational Skills

Education

High School Diploma

Tools

ILLiad

Microsoft Excel

Google Sheets

Job description

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Job Summary

The Libraries at CU Boulder encourage applications for an Interlibrary Loan (ILL) Technician! The Technician plays a critical role in supporting the University Libraries' interlibrary loan lending and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam’s Reader, RSCVD, and FOLIO, this role ensures the accurate and timely processing of daily ILL lending requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries. The technician collaborates with other Resource Sharing Section members to support various resource sharing activities as required. This position reports to the Head of Resource Sharing and works in close collaboration with the Lending Operations Manager and Resource Sharing Section members.

Summary

The Libraries at CU Boulder encourage applications for an Interlibrary Loan (ILL) Technician! The Technician plays a critical role in supporting the University Libraries' interlibrary loan lending and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam’s Reader, RSCVD, and FOLIO, this role ensures the accurate and timely processing of daily ILL lending requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries. The technician collaborates with other Resource Sharing Section members to support various resource sharing activities as required. This position reports to the Head of Resource Sharing and works in close collaboration with the Lending Operations Manager and Resource Sharing Section members.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.

The University Libraries encourage applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job and that person may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don’t meet every preferred qualification.

Responsibilities

What Your Key Responsibilities Will Be

Processes Article Requests for ILL Lending and Document Delivery

• Processes and fulfills article and chapter requests for ILL Lending and Document Delivery in a timely manner with attention to detail and accuracy. This includes monitoring incoming requests, conducting searches in the local catalog and other discovery tools, and verifying articles for accuracy. This position ensures requests are processed efficiently and accurately.

Processes Physical Items for Loan and Document Delivery

• Ensures the timely and accurate delivery of all print ILL Lending and Document Delivery requests for materials held at the PASCAL Offsite Storage Facility and materials held at campus branch libraries. This requires daily monitoring of requests as well as follow-up with the various locations.
• Performs searching and retrieving of physical items from locations in Norlin Library, some of the items can be large and heavy, up to 30 lbs.
• Performs shelf checks to ensure accuracy, and search for missing and lost items.
• Scans chapters and articles using an overhead scanner and a microform scanner and associated software.
• Processes items returned by other libraries. Notes damage and routes items accordingly.

Student Lead

• Along with the Operations Managers, the Lending technician assists in supervising student employees including coordinating and assigning work, answering questions, and training students.

Resource Sharing Services

• Assists with various resource-sharing initiatives as needed, supporting the broader goals of the Resource Sharing Section.

What You Should Know

• The work schedule is Monday - Friday, 8 hours per day. Flexible start times and end times may be available; we will discuss this more in interviews.
• Modality is primarily on-site.

What We Can Offer

• The salary for this position is $42,500 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be effective. Be resourceful. Be Boulder.

What We Require

• Two (2) years of proven experience in an occupation related to the work assigned to this position or a combination of related education can substitute for the experience on a year for year basis.
• Must be a current resident of Colorado to apply.
• Able to lift up to 30 lbs.

What You Will Need

• Ability to communicate courteously and effectively, verbally and in writing, with internal and external partners.
• Respectful and collaborative approach to teamwork with colleagues and external partners.
• Ability to adapt to changing priorities.
• Excellent attention to detail, time management, and organizational skills.
• Commitment to adhering to University policies and applicable laws while carrying out responsibilities.

What We Would Like You To Have

• Experience in interlibrary loan or resource-sharing services.
• Familiarity with ILLiad or other interlibrary loan management systems.
• Experience using scanning equipment and associated software, including overhead and microform scanners.
• Proficiency in Microsoft Excel, Google Sheets, and office productivity software.
• Knowledge of MARC records and bibliographic metadata.
• Understanding of library classification systems and searching strategies in order to conduct searching of the local catalog and discovery tools.

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume. Must include date ranges and whether full time or part-time work.
• A cover letter that specifically addresses the job requirements and outlines qualifications.
• Optional: DD-214 for veteran applicants.
• Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to [e-mail] or send via fax at 303-492-4693 and reference the job to which you are applying.
• Optional: If using the educational substitution for experience: proof of degree or transcripts.

You will not be asked to upload references at this time.

Please apply by May 16th, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Additional information regarding Classified Staff positions can be found at: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

In compliance with the Colorado Job Application Fairness Act, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation from your materials. You will not be penalized for redacting or removing this information.