Interlibrary Loan Associate

Lake Agassiz Regional Library

Moorhead (MN)

On-site

USD 26,174 - 30,307

Full time

14 days+

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Benefits offered by this job

Paid holiday, vacation, & sick leave

Health insurance (paid single policy)

Life insurance (paid)

Dental insurance (optional)

Flexible spending plan (optional)

Deferred compensation plan (optional)

PERA matching deduction

Social Security (FICA)

Union membership (AFSCME)

Six-month orientation period

Job summary

Lake Agassiz Regional Library is seeking an Interlibrary Loan/Material Handling staff member to manage ILL requests, create circulation records, and handle overdues and billing. The role supports regional and statewide activities and may involve training other staff.

Responsibilities include processing materials, packing for delivery, compiling statistics, and assisting customers. The position offers full-time hours, an office at Moorhead, and related benefits.

Qualifications

Degree from a four-year college or university.
Library, customer service, or related work experience preferred.
A valid driver’s license.
Able to communicate clearly in English, written and oral.

Responsibilities

Place, receive and fill requests for materials.
Create temporary records to facilitate circulation of ILL materials.
Process overdues and billing for overdue library materials.
Receive payment of service charges and other fees.
Discharge materials and prepare them for return to loaning libraries.
Pack and unpack materials for delivery.
Compile statistical data for reports.
Attend regional and statewide meetings.
Provide ILL training and support to the region.
Act as backup in the absence of routing and rotation assistant and technical services associate.
Process new materials and mend library materials.
Collect/process/deliver/sort/distribute mail to/from the post office.
Assist customers by directing questions to appropriate staff.

Skills

Interlibrary loan operations

Customer service

Data entry

Inventory management

Communication

Confidentiality

Teamwork

Adaptability

Education

Bachelor's degree

Tools

ILL system

Catalog system

Microsoft Office

Job description

This position requires independent judgement and supports the mission of Lake Agassiz Regional Library to enrich lives and strengthen communities; the position requires contact with library staff and the public. Responsible for duties related to interlibrary loan.

Place, receive and fill requests for materials
Create temporary records to facilitate the circulation of ILL materials
Process overdues and billing for overdue library materials
Receive payment of service charges and other fees
Discharge materials and prepare them for return to loaning libraries
Pack and unpack materials for delivery
Compile statistical data for reports
Attend regional and statewide meetings
Provide ILL training and support to the region

Other

Act as backup in the absence of routing and rotation assistant and technical services associate
Process new materials
Mend library materials
Collect/process/deliver/sort/distribute mail to/from the post office
Perform opening and closing procedures for the regional office
Assist customers by directing questions to appropriate staff
Keep workspace clean and attractive
Discard library materials
Assist in establishing policies and procedures
Participate in regional library teams, committees and projects
Attend meetings and training as required
Perform related duties as assigned

Competency:

Able to communicate effectively and interact in a friendly, tactful and diplomatic way
Willing to initiate communication and engage with customers/staff
Must be flexible to deal with interruptions while maintaining composure
Able to maintain confidentiality and provide outstanding customer service
Able to work independently or as part of a team
Able to be flexible and continuously learn, unlearn and relearn
Professional and respectful in attitude and behavior
Knowledge of common computer software and keyboarding proficiency
Able to effectively use the internet, email, social media and emerging technologies.
Able to learn and operate the catalog and ILL system with a high degree of efficiency
Able to organize work and set priorities to meet deadlines
Accurate and attentive to detail
Able to adapt readily to change
Able to interpret and follow library policy and procedures
Exhibit enthusiasm for library services and library related tasks

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/License:

Degree from a four-year college or university.
Library, customer service, or related work experience preferred.
A valid driver’s license.

Language Ability:

Able to communicate clearly using English, both written and oral.

Supervisory Responsibilities:

None

The noise level in the work environment is usually quiet.

The work schedule includes day hours Monday-Friday.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to stand, walk, crouch, stoop, squat, twist, climb, push/pull, up to 40 lbs.
Able to use hands to grasp a barcode scanner and keyboard for extended periods.
The ability to hear, understand, and distinguish speech and/or other sounds.
Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
Ability to drive to other locations as needed.

Working Conditions:

40 hours per week.