Interim Housing Case Manager - Client Service Center

DuPagePads Inc.; Downers Grove (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

DuPagePads Inc. is seeking a Full-time Case Manager in Downers Grove, Illinois. The role involves completing assessments, case management, and advocacy for clients in the Interim Housing program.

As a Case Manager, you will support clients with housing stability, manage documentation, and provide individual case management, focusing on educational aspects and community resources. This position requires a Bachelor’s degree and previous experience in case management.

Qualifications

• Bachelor’s degree in social work or experience in a related field.
• Experience in case management required.
• Experience with homelessness, poverty, or mental health preferred.

Responsibilities

• Complete assessments and case management for clients in the Interim Housing program.
• Provide advocacy and education on behalf of clients.
• Manage a caseload of assigned clients.
• Ensure documentation is collected and maintained.
• Provide individual case management focusing on housing stability.

Skills

Engagement and advocacy skills

Oral and written communication skills

Crisis intervention skills

Organizational skills

Knowledge of Microsoft Office

Interpersonal skills

Creative thinking

Problem-solving skills

Ability to work independently

Knowledge of homelessness and recovery issues

Education

Bachelor's degree in social work or related field

Experience in case management

Tools

Microsoft Office products (Word, Excel, PowerPoint)

Job description

Description

This position is responsible for completing assessment, case management, and referral services to clients who use the Interim Housing program and for providing advocacy and education on behalf of clients.

Hours

Sunday through Thursday, Noon to 8:00 pm.

Requirements

Responsibilities

Day to Day Tasks

1. Operates within the DuPagePads Core Values, which supports providing care in accordance with the Trauma informed Policy and Practices of the Agency.

2. Ensure shelter policies and procedures are adhered to by clients.

3. Alert staff and management to client and programmatic issues.

4. Participate in all Interim Housing meetings, supervision meetings, and staff meetings.

5. Attend community meetings to network and develop resources for program participants.

6. Mediate client conflict and manage client crisis.

7. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs. Prepare and maintain accurate confidential case files, contractual compliance and paperwork, and status reports

8. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs.

Client Services

9. Manage a caseload of assigned clients.

10. Screen and assess participants who use the Interim Housing programs.

11. Provide individual case management to clients to establish goals and objectives, focusing on housing stability.

12. Work with clients to develop individual transition and employment plans.

13. Provide appropriate referrals to community services.

14. Provide and ensure support and enrichment programs to assist clients.

15. Advocate for increased community education, relationships, and solutions to benefit our client population.

16. Teach independent living skills.

17. Other duties as assigned by supervisor.

Operations

18. General front office administrative tasks, including but not limited to, managing mail, client check ins, and answering the phone.

19. Responding to facility needs to ensure needs are identified and responded to and relaying relevant information to the administrative team.

Knowledge, Skills and Abilities

1. Excellent engagement and advocacy skills.
2. Effective oral and written communication skills.
3. Effective crisis intervention skills.
4. Strong organizational skills with attention to detail.
5. Possess demonstrated working knowledge of documentation standards, utilization of recordkeeping systems, and use of Microsoft Office products (Word, Excel, PowerPoint, etc.).
6. Excellent interpersonal skills.
7. Strong creative thinking and problem‑solving skills.
8. Ability to work independently and work as part of a team.
9. Ability to develop strategic plans and visions.
10. Knowledge of issues related to homelessness, housing, disabilities, recovery, and equity.
11. Strong foundation in ethical decision making.

Qualifications

1. Bachelor’s degree in social work, related field or experience/education that demonstrate the ability to complete the work.

2. Experience in case management.

3. Experience in issues related to homelessness, poverty, and mental health preferred.

Other

1. The shift for this position will be Sunday through Thursday, Noon to 8:00 pm.

2. Flexible hours required.

3. Provide own transportation.

Classification Status

Full-time Non-Exempt