Interim Asset Protection - Agent - Dubuque Distribution Center

Nordstrom, Inc.; Dubuque, Northern (IA, KY); Hybrid; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Supply Chain Asset Protection Agent to safeguard assets and people across our facilities. You will assist with loss prevention, safety initiatives and investigations, while interacting with staff and visitors in a fast-paced retail environment.

The role involves badge checks, bag searches, camera review, and responding to alarms. A valid security license and 2+ years in a related field are preferred. This is an on-site, full-time position.

Qualifications

• High school diploma or GED is required.
• 2+ years in a customer-facing role in loss prevention, security, or risk management.
• Ability to communicate with associates at all levels and take ownership.

Responsibilities

• Greet and interact with building personnel in a professional manner and respond to incidents.
• Monitor entry badges and screen associates, visitors, and vendors.
• Use detectors to scan for prohibited items and ensure security procedures are followed.
• Escalate sensitive situations and assist with investigations and asset protection.
• Maintain site documentation, audit security infrastructure, and review camera footage.
• Respond to alarms, perform daily security walks, and support opening/closing of the building.

Skills

Customer service

Security awareness

Communication skills

Accountability

Teamwork

Education

High school diploma or GED

Job description

Job Description

Job Description The Supply Chain Asset Protection Agent will be responsible for supporting all loss prevention, safety and security initiatives designed to safeguard company assets which include the property, building, fixtures, equipment, merchandise, supplies, money and most importantly, our employees. Supply Chain Asset Protection Agents are tasked with the important role of keeping the building and employees safe, as well as identifying and investigating potential loss situations. If you have a passion for customer service, safety, working in a team environment and investigations, where every day brings a new challenge, this may be the job for you.

A day in the life…

• Greet and interact with building personnel of all levels, in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
• Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
• Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable)
• Perform visual searches of bags, briefcases and other carry-in items to ensure that no prohibited items enter the building
• Use interpersonal skills and directive behaviors, when needed, to ensure that the security screening procedures are followed by all individuals
• Escalate highly sensitive situations that may result in collaboration with other loss prevention staff and/or local law enforcement, as needed
• Serve as a partner in the area of operational processes and inventory to reduce shrink
• Initiate and conduct investigation of shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager
• Maintain all site-required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs etc.)
• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure working functionally of all systems
• Perform daily warehouse walks of the interior and exterior of the building, thoroughly examining doors, window, gates, fences and lighting to ensure proper function and physical security standards are met
• Document findings and implement corrective actions when necessary
• Review camera video footage for investigative or research purposes
• Respond to all building alarms and take appropriate action
• Complete initial incident/accident documentation
• Forward to appropriate individuals (Supply Chain Asset Protection Investigator/Manager/Supply Chain HR Manager) for follow up investigation and action
• Support building manager/manager-in-charge with opening and closing the building, when necessary
• Maintain confidentiality in matters involving security and/or personnel issues in the workplace
• Work weekends and/or overnight shifts as necessary
• Performs special projects at the direction of the Asset Protection Manager
• Support and contribute to the Supply Chain network priorities of 'Safety, Team, Results'

You’ve got this if…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• High school diploma, GED or equivalent
• 2+ years' experience in customer facing service position, ideally in loss prevention, security or risk management
• Supply Chain Facility experience preferred
• Ability to effectively communicate with associates at various levels within the company
• Excellent communication and interpersonal skills
• A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
• Proven experience where a high-level of accountability, initiative and ownership was displayed

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $24.55 - $25.55 Hourly

We’ve got you covered…

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!