Interface Specialist

QUEST DIAGNOSTICS INC; Schaumburg (IL); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Day 1 Medical and dental for FT staff

401(k) with company match

Employee stock purchase plan

Annual incentive plans

Job summary

Quest Diagnostics is seeking an interface implementation and support professional responsible for connecting Quest HL7 interfaces with customer systems. This hybrid role is based in Schaumburg, IL or Irving, TX with three days in-office and two days WFH.

The position focuses on leading multiple interface implementations, testing, and ensuring HL7 standards alignment while collaborating with clients and vendors. A Bachelor's in healthcare/IS and 2–5 years of relevant experience are required.

Qualifications

• Bachelor's degree in Healthcare, Business, or Information Systems or equivalent experience (Required)
• 2-5 years of experience in medical lab operations and/or IT functions.
• Exposure to clinical healthcare environment.
• Understanding HL7 standards and message structure.
• Proficiency with Microsoft Office; Excel, Outlook, and MS Project.
• Experience with Hospital LIS and EHR systems (Meditech, Cerner, Epic, eCW, Veridym, NextGen).
• Familiarity with integration engines such as Cloverleaf and Rhapsody.

Responsibilities

• Performs and facilitates testing and support.
• Provides overall project leadership to ensure hospital and Provider client interfaces conform to Quest HL7 standards.
• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
• Provides direct interaction with client and client's vendor.
• Designs and oversees interface implementation project plan.
• Responsible for providing project status updates.
• Will provide communications such as go-live notices, support documentation, and operational checklists to the internal organization relative to any new or change to existing client interface.
• Implements communication scripts and protocols to include VPN, and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
• Provides post-implementation support.
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Meets productivity requirements for this position.
• Other duties as assigned.

Skills

HL7 standards knowledge

Client interaction

Project coordination

Education

Bachelor's degree in Healthcare, Business, or Information Systems

Tools

Epic interfaces

Cloverleaf and Rhapsody

EHR systems integration

Meditech, Cerner, Epic, eCW, NextGen

Job description

Job Description

This position is responsible for the implementation and support of interfaces between Quest Diagnostic systems and customer systems.

Please note this is a hybrid opportunity (3 days in office & 2 days WFH) based out of Schaumburg, IL or Irving Texas.

Pay Range:$80,000 - $85,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Performs and facilitates testing and support.
• Provides overall project leadership to ensure hospital and Provider client interfaces conform to Quest HL7 standards.
• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
• Provides direct interaction with client and client's vendor.
• Designs and oversees interface implementation project plan.
• Responsible for providing project status updates.
• Will provide communications such as go-live notices, support documentation, and operational checklists to the internal organization relative to any new or change to existing client interface.
• Implements communication scripts and protocols to include VPN, and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
• Provides post-implementation support.
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Meets productivity requirements for this position.
• Other duties as assigned.

Qualifications:

Education

• Bachelor's degree in Healthcare, Business, or Information Systems or equivalent experience (Required)

Required WorkExperience:

• 2-5 years of experience in medical lab operations and/or IT functions.
• Exposure to clinical healthcare environment.
• Working knowledge of testing life cycle, including accessioning, resulting, and report compare.
• Ability to understand HL7 standards and previous experience with message structure.
• Proficiency in working with Microsoft office suite. Must be familiar with Excel, Outlook, and MS Project.
• Experience in Hospital LIS systems and EHR systems e.g. Meditech, Cerner, Epic, eCW, Veridym, NextGen, etc.
• Familiarity with a commercial Integration Engine Product a plus, including Cloverleaf and Rhapsody.

Preferred Work Experience:

• 1-3 years of experience working with Epic interfaces

Travel Required:

• Less than 10%

Technical Training or Professional Licensing

• Epic certifications (Preferred)

Work Environment:

Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr. to support software/hardware patches, upgrades, downtimes and potential disasters.

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Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.