Epic Sr. Certification Engineer

QUEST DIAGNOSTICS INC; San Juan Capistrano (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Annual health assessment

Job summary

Quest Diagnostics is seeking an experienced integration engineer to develop and support complex vendor integrations through the full development life cycle, from analysis to testing and deployment, with a strong Epic HL7 lab implementation background. Expect to design technical specs, certify vendors, implement interfaces, and provide Tier 3 support while contributing to innovation efforts around FHIR, HL7 and Genomic Reporting.

A BS/BA and 3–5 years in healthcare connectivity are preferred.

Qualifications

• 3-5 years Epic HL7 laboratory implementation experience.
• 3-5 years of experience in a laboratory customer connectivity role.

Responsibilities

• Develop and support complex vendor integrations through the full development life cycle (analysis, design, development, testing, implementation, support).
• Certify new vendors/products to meet Quest requirements and regulatory requirements.
• Design interfaces using appropriate integration tools and technologies.
• Provide Tier 3 Service Manager ticket support for production interfaces and integrations.
• Develop, implement, and test high-complexity production enhancements for HUB vendors and customers.
• Assist in monitoring and resolving integration engine issues to support customers.
• Participate in innovation activities including FHIR, HL7 guidelines, and Genomic Reporting.

Skills

Customer connectivity experience

Problem solving

Education

BS/BA or comparable experience

Tools

Epic HL7

Integration Engine

Service Manager

Quanum

Job description

Job Description

This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL. This role may also be remote if not located near a hub location within a certain criteria.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Responsibilities

Develop and support integration solutions. This includes working through the full development life cycle including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. Must be able to learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner. Must have extensive Epic implementation experience.

• Develop technical design documents for complex, bi-directional, and reverse interfaces. Develop templates to be used for additional integration
• Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements
• Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies
• Implement and document beta client interface projects, secondary development efforts, and test plans
• Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues
• Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers
• Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution
• Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
• Support the setup of HUB interfaces being developed
• Comply with Quest Diagnostics’ mission, values and standards

Qualifications

Education Preferred

• Degree (BS/BA) or comparable experience

Work Experience

• 3-5 years Epic HL7 laboratory implementation experience
• 3-5years of experience in a laboratory customer connectivity role

Desirable Qualifications

• Ability to learn emerging technologies and eagerness to continuously increase and improve skill set
• 5 + years experience in Health Care industry and/or clinical information systems support
• Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics
• Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7

Other

• Strong commitment to customer service through teamwork
• Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues
• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
• Excellent trouble shooting skills
• Proficient with interface support, general connectivity support and problem resolution procedures.
• Excellent verbal and written communication skills to interact with internal business partners and external clients

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.