Intercom System Engineer

Keenfinity; United States; On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health and Welfare Benefits

401(k) plan

Paid time off

Job summary

Keenfinity seeks an Intercom System Engineer to design and support tailored Intercom solutions based on end-user requirements and vertical needs. You will translate requirements into practical technical solutions and oversee system concepts for bids and projects.

You will lead troubleshooting, installation support, and upgrades across the system lifecycle, collaborating with Sales and providing training to customers and partners while traveling up to 50% as needed.

Qualifications

• Bachelor's degree in a technical domain or Engineering, or commensurate experience.
• 5+ years of experience in technical support/engineering, preferably in Critical Communications or Broadcast.
• Strong expertise in the IP domain and Audio over IP platforms.
• Knowledge of RTS intercom standards (2-Wire, Analog, OMNEO, RVON).
• Ability to travel up to 50% and work with cross-functional teams.

Responsibilities

• Translate end-user requirements into technical solutions and support tenders and project execution.
• Oversee the preparation of technical concepts and system designs for dedicated product solutions.
• Provide guidance for troubleshooting and upgrades throughout the system life cycle.
• Support final installation and commissioning, including troubleshooting.
• Collaborate with sales on projects and project acquisition.
• Assist sales in explaining concepts to end-users and system integrators.
• Troubleshoot, test, and debug RTS products/software; report findings.
• Support training for sales and customers locally.

Skills

IP networking

Intercom systems

Technical support

Customer communication

Project collaboration

Education

Bachelor's degree in a technical domain or Engineering

Tools

Dante

AES67

SMPTE 2110

RTS intercom standards

2-Wire

Analog

OMNEO

RVON

server virtualization

Job description

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. They also provides technical support for regional customers.

Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements.

Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations.

Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3).

Support the final installation and commissioning phase, including troubleshooting as required.

Collaborate with the sales organization in projects and/or project acquisition phase.

Assist sales in explaining concepts to end-users, influencers, and system integrators.

Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address.

Support training for sales and customers locally.

Bachelor's degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered.

5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets

Strong expertise in the IP domain. Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110).

Good knowledge of RTS intercom standards. Includes 2-Wire, Analog, OMNEO and RVON.

A understanding of server virtualization.

A good knowledge of constructing, translating, and understanding signal flow diagrams.

Strong customer focus and must have excellent written and verbal communication skills.

Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects.

Ability to identify problems and root causes, being creative in problem-solving, must demonstrate active listening skills to gather input, examine all possibilities, and remain open-minded.

Trustworthy and credible, remaining consistent in word and action.

Valid passport and English proficiency required.

Physical Demands

Normal office environment.

Some exposure to factory and warehouse environments, depending upon project(s).

Travel up to 50% of time, some international travel is possible.

The U.S. base salary range for this full-time position is $115,000-$145,000 per year. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

• In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents.
• Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.

Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.

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