Intensive Case Management Team Lead

Highland Rivers Behavioral Health; Austell (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

4 weeks paid time off

10 paid holidays

Personal day

Public Service Loan Forgiveness (qual.

NHSC loan forgiveness (qual. counties)

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health seeks an Intensive Case Management Team Lead to plan, manage, and direct daily operations for the ICM Team, a 10-member group serving adults with severe mental illness. You will provide direct care, oversee treatment planning, and ensure fidelity to standards.

The role requires coordinating teams, leading weekly meetings, maintaining compliance, and guiding staff through evaluations, while supporting a 24/7 service model with on-call duties.

Qualifications

• Experience leading an Intensive Case Management team or equivalent.
• Experience ensuring fidelity to accreditation standards and regulations.
• Ability to coordinate multidisciplinary teams and support clinical staff.

Responsibilities

• Plan, manage, and direct daily operations of the ICM Team (10 case managers).
• Lead mandatory weekly team meetings to support individuals' needs.
• Plan goals aligned with accreditation standards and governing boards.
• Participate in clinic treatment team meetings and quarterly coalitions.
• Monitor services for fidelity to standards and regulatory requirements.
• Provide oversight for monthly reports to internal and external stakeholders.
• Recruit, hire, and train new team members; support staff development.
• Support on-call coverage; participate in a 24/7 service model.
• Maintain charts in compliance with ASO, QI, CARF, DBHDD and related standards.

Skills

Team leadership

Clinical oversight

Staff supervision

Program management

Collaboration

Recruitment & training

Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

Job Summary

The Intensive Case Management (ICM) Team Lead plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team which is a medium intensity community-based program for adults with severe and persistent mental illnesses. The Team Lead provides direct care in a recovery focused environment. The Team Lead provides direct care services including behavioral health assessments, treatment plan reviews and treatment planning.

• Plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team, a team of 10 case managers; providing both direct supervisions to team members including monitoring and tracking workflow and day-to-day work of ICM team members.
• Conducts/leads mandatory weekly team meetings to support individual's needs.
• Plans goals and objectives in accordance with accreditation standards, governing boards, and individuals in daily operations of assigned areas
• Participates in clinic treatment team meetings weekly.
• Participates in quarterly coalition meetings conducted by DBHDD.
• Participates in developing, managing, and maintaining a collaborative and cooperative service environment in the community at large.
• Monitors ICM Team services to ensure compliance with fidelity, accreditation standards, governing boards, and individuals in daily operations of assigned areas.
• Provides oversight and completion of monthly reports internally to Highland Rivers as well as external reports to the Regional Office, DBHDD, etc.
• Provides clinical oversight for all clinical program operations and staff in addition to providing clinical support to staff who are on-call, in the event a licensed clinician is needed.
• Responsible for keeping all charts in compliance with the ASO, QI, CARF, DBHDD, HFR, and other accreditation standards.
• Establishes professional and ethical relationships with individuals, families and co-workers.
• Recruit, hire, and train new team members to perform standards outlined within their performance evaluations.
• Assists staff in reaching their identified productivity target due to Pay for Performance Model
• Displays flexibility, cooperation and a positive attitude.
• Completes assigned tasks in a timely manner and requests directions and supervision when appropriate.
• Uses initiative and judgement to assure that circumstances requiring attention are referred to the appropriate team member.
• Performs other duties as directed by supervisor.
• The program is a 24/7 service with rotating on-call and possible weekend and holiday work.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.