Intensive Care Coordinator - Bachelor's Level

The Home for Little Wanderers; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous time off including up to 15 days per year

Health, Dental and Vision Insurance

Tuition reimbursement up to $2,400 per fiscal year

403(b) Retirement Plan with employer match

Job summary

A community-focused NGO in Boston is seeking a Full-Time Intensive Care Coordinator to support youth with serious emotional disturbances. Responsibilities include creating care plans, liaising with agencies, and monitoring service delivery. Candidates should hold a Bachelor’s degree in a mental health field and have experience in behavioral health advocacy. This position offers competitive compensation and a comprehensive benefits package, including health insurance and tuition reimbursement opportunities.

Qualifications

• Bachelor’s degree from an accredited institution in counseling, family therapy, social work, psychology, or a related mental health field.
• Experience with family serving systems and advocacy in behavioral health.
• Maintain Massachusetts CANS certification.
• Knowledge of a second language such as Spanish, Vietnamese, or Haitian Creole desirable.

Responsibilities

• Facilitate development and implementation of Individual Care Plans.
• Act as a liaison with agencies supporting children and families.
• Conduct assessments and monitor service delivery.
• Maintain documentation and submit reports timely.
• Attend staff meetings and supervision; provide clinical training as needed.
• May provide behavioral support.

Skills

Experience navigating child/family-serving systems

Advocacy for families in behavioral health

Knowledge of a second language (Spanish, Vietnamese, Haitian Creole)

Education

Bachelor’s degree in a mental health field

Job description

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future. The Boston area Community Service Agency (CSA) serves youth with Serious Emotional Disturbance (SED) who are enrolled in MassHealth Standard or CommonHealth and meet certain medical criteria. This program is part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). The Boston area CSA, located in Roslindale, seeks a Full-Time Intensive Care Coordinator to facilitate the development and implementation of an Individual Care Plan and risk management/safety plan for MassHealth youth with serious emotional disturbance.

How You Will Be Making A Difference

• Acts as a liaison with collateral agencies and programs; establish and maintain relationships/services that support children and family growth. Act as an advocate for families; educate parents on advocating for themselves and their children.
• Identifies and actively assist youth and families to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other necessary services including formal and natural supports and community-based agencies, services, and organizations.
• Perform initial assessments and evaluations of new clients and families. Develops, implements, and monitors Individual Care Plans and Transition Plans.
• Maintains working relationship with local providers of all services in order to facilitate referrals from these providers, including ESP/Mobile Crisis Intervention providers, to ensure care is properly coordinated.
• Continuously communicate with client, collaterals, and providers of supportive services. This may include extensive telephone contact and scheduling and attending case conference meetings. Facilitate communication between and among various providers.
• Administer written assessments, summary reports, documentation, treatment planning, and safety planning to appropriate parties in a timely, well written manner. Submit reports, documentation and billing in a timely manner. Ensure that documentation meets utilization review and quality assurance standards.
• Attend staff meetings. Present client material; consult with supervisor and team members on challenging and difficult client issues. Participate in regular individual and group supervision. Attend clinical training and safety practice training.
• Documents significant client interactions per MassHealth requirements.
• May be required to provide behavioral support.
• Participates in program activities, including but not limited to, staff and team meetings, training and development needs of the program, and primary on-call rotation.

Qualifications

• Bachelor’s degree in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university.
• Experience navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems.
• Must maintain certification in the Massachusetts CANS.
• Knowledge of a second language such as Spanish, Vietnamese, or Haitian Creole desired.

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of the youth we serve, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days.
• Health, Dental and Vision Insurance available.
• Extensive training to new staff.
• Tuition reimbursement of up to $2,400 per fiscal year.
• 403(b) Retirement Plan with employer match.
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance.
• And more!

Pay Range Positioning Summary

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.