Intensive Care Coordinator - Bachelor's Level

HFLW Brand; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Generous time off

Health, Dental and Vision Insurance

Tuition reimbursement

403(b) Retirement Plan with employer match

Extensive training for new staff

Job summary

A community-based organization in Boston seeks a Full-Time Intensive Care Coordinator to develop and implement Individual Care Plans. The ideal candidate will have a Bachelor’s degree in a mental health field, experience in family advocacy, and must maintain certification in the Massachusetts CANS. The role includes working closely with various service providers and families to ensure effective support for youth facing serious emotional challenges.

Qualifications

• Bachelor's degree in a mental health field required.
• Experience advocating for family members in behavioral health systems.
• Certification in the Massachusetts CANS must be maintained.
• Knowledge of a second language such as Spanish, Vietnamese, or Haitian Creole desired.

Responsibilities

• Act as a liaison with agencies to support families.
• Develop and implement Individual Care Plans.
• Continuously communicate with clients and providers of services.
• Maintain relationships with local providers to facilitate referrals and ensure coordinated care.
• Communicate with client, collaterals, and providers of supportive services, including scheduling and attending case conferences.

Skills

Experience navigating child/family-serving systems

Ability to advocate for families

Knowledge of a second language (Spanish, Vietnamese, Haitian Creole)

Education

Bachelor’s degree in a mental health field

Job description

Intensive Care Coordinator - Bachelor's Level

Job Category: Community Based

Requisition Number: INTEN007084

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• Posted : February 12, 2026
• Full-Time

Locations

Showing 1 location

Roslindale 780 American Legion Highway Roslindale, MA 02131, USA

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids.

For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future.

The Boston area Community Service Agency (CSA) serves youth with Serious Emotional Disturbance (SED) who are enrolled in MassHealth Standard or CommonHealth and meet certain medical criteria. This program is part of the Massachusetts Children’s Behavioral Health Initiative (CBHI).

The Boston area CSA, located in Roslindale, seeks a Full-Time Intensive Care Coordinator to facilitate the development and implementation of an Individual Care Plan and risk management/safety plan for MassHealth youth with serious emotional disturbance.

How You Will Be Making A Difference

• Acts as a liaison with collateral agencies and programs; establish and maintain relationships/services that support children and family growth. Act as an advocate for families; educate parents on advocating for themselves and their children.
• Identifies and actively assist youth and families to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other necessary services including formal and natural supports and community-based agencies, services, and organizations
• Perform initial assessments and evaluations of new clients and families. Develops, implements, and monitors Individual Care Plans and Transition Plans.
• Maintains working relationship with local providers of all services in order to facilitate referrals from these providers, including ESP/Mobile Crisis Intervention providers, to ensure care is properly coordinated
• Continuously communicate with client, collaterals, and providers of supportive services. This may include extensive telephone contact and scheduling and attending case conference meetings. Facilitate communication between and among various providers.
• Administer written assessments, summary reports, documentation, treatment planing, and safety planning to appropriate parties in a timely, well written manner. Submit reports, documentation and billing in a timely manner. Ensure that documentation meets utilization review and quality assurance standards.
• Attend staff meetings. Present client material; consult with supervisor and team members on challenging and difficult client issues. Participate in regular individual and group supervision. Attend clinical training and safety practice training.
• May be required to provide behavioral support
• Participates in program activities, including but not limited to, staff and team meetings, training and development needs of the program, and primary on‑call rotation

Qualifications

• Bachelor’s degree in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university
• Experience navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Must maintain certification in the Massachusetts CANS
• Knowledge of a second language such as Spanish, Vietnamese, or Haitian Creole desired

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of the youth we serve, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days
• Health, Dental and Vision Insurance available
• Extensive training to new staff
• Tuition reimbursement of up to $2,400 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance
• And more!

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.