Intelligence Operations/Collections

IT Availability LLC; Fort Belvoir (VA); Hybrid; USD 83,000 - 201,000; Full time

Job summary

IT Availability LLC is seeking a mission-focused Intelligence Operations/Collections Specialist to monitor critical national security systems 24x7 and provide operational support. You will evaluate performance, respond to anomalies, and coordinate with external partners to ensure timely issue resolution in a secure environment.

The role requires strong analytical skills, excellent coordination abilities, and experience with Node.js, Python, databases, and cloud services.

Qualifications

• Active TS/SCI with Polygraph required.
• Bachelor's or Master's degree in Cybersecurity, CS, Engineering, or a related field (or equivalent experience).
• Experience with back-end technologies like Node.js, Python, Ruby on Rails, or similar.
• Familiarity with database systems such as MySQL, PostgreSQL, or MongoDB.
• Knowledge of cloud services such as AWS, Azure, or Google Cloud Platform.
• Ability to work in a high-stakes, secure environment adhering to strict security protocols.
• Strong problem-solving and analytical skills.
• Excellent communication and coordination skills for interfacing with team members and external mission segments.

Responsibilities

• Monitor systems 24x7 for status of resources, schedules, tasks, and activities.
• Ensure operational execution and response to non-nominal conditions per procedures.
• Evaluate impacts of anomalous events; coordinate with external segments and input findings into shared tools.
• Assess impact of outages to customers and coordinate tracking and reporting.
• Provide 24x7 mission support to system users via phone, email, outage tools, and other software.
• Log customer-reported problems and track through resolution.
• Document mission-related communications with appropriate teams.
• Gather customer feedback and identify opportunities for service improvement.

Skills

Active TS/SCI w/ Polygraph

Backend development

Database systems

Cloud platforms

Security awareness

Communication skills

Education

Bachelor's degree in Cybersecurity/CS/Engineering/related field

Master's degree in related field

Tools

Node.js

Python

Ruby on Rails

MySQL

PostgreSQL

MongoDB

AWS

Azure

GCP

Job description

Labor Category: Intelligence Operations/Collections

Clearance Level: TS/SCI with Polygraph required (Active)

Employment Type: Full-time

Position Overview:

We are seeking a mission-focused Intelligence Operations/Collections Specialist to provide 24x7 monitoring, assessment, and operational support for critical national security systems. In this role, you will evaluate system performance, identify and respond to anomalous conditions, coordinate with external mission partners, and ensure timely resolution of system issues that impact real-time operations. The ideal candidate thrives in a high-tempo, secure environment, excels at multi-source coordination, and possesses strong analytical skills to support operational decision-making across complex intelligence systems.

Key Responsibilities:

This position is responsible for monitoring systems 24x7 for the status of resources, schedules, tasks, and activities that enable operational decision-making.

Ensure operational execution and response to non-nominal conditions, following approved operational procedures.

Evaluate and assess impacts of anomalous events; coordinate with external segments as needed, compile event data, and input findings into a centralized software tool while executing notification procedures.

Assess and evaluate the impact of planned/unplanned outages to customers per operational guidelines.

Track and coordinate outages, including identification, tracking, and reporting.

Monitor communications and database status updates from external segments regarding planned outages to minimize operational impacts and ensure customer awareness.

Develop and document procedural workarounds to achieve full or partial restoration of operational capability in accordance with pre-coordinated and approved procedures.

Provide 24x7 mission support to system users via phone, email, outage management tools, and other specialized software.

Log customer-reported problems and track them through resolution.

Document mission-related communications with appropriate teams.

Gather customer/user feedback and identify opportunities for service improvement.

Required Skills and Demonstrated Experience:

Active TS/SCI with Polygraph (required, no exceptions).

Bachelor's or Master's degree in Cybersecurity, Computer Science, Engineering, or a related field (or equivalent experience).

Experience with back-end technologies like Node.js, Python, Ruby on Rails, or similar.

Familiarity with database systems such as MySQL, PostgreSQL, or MongoDB.

Knowledge of cloud services such as AWS, Azure, or Google Cloud Platform.

Ability to work in a high-stakes, secure environment adhering to strict security protocols.

Strong problem-solving and analytical skills.

Excellent communication and coordination skills for interfacing with team members and external mission segments.

Preferred Qualifications & Certifications:

Certifications that enhance credibility for this role:

Certified Web Developer

AWS Certified Developer

Certified Ethical Hacker (CEH)

Certified Information Systems Security Professional (CISSP)

Security+

Experience Levels:

Full Performance: 3+ years of experience plus a bachelor's degree.

Senior: 6+ years of experience plus a bachelor's degree.

Expert: 11+ years of experience plus a bachelor's degree.

Subject Matter Expert: 16+ years of experience plus a bachelor's degree.

Base Salary Range:

$83,000 - $201,000

* Disclaimer: The base salary range displayed may not include all available compensation opportunities or benefits.

Equal Opportunity Employer Statement:

IT Availability LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.