Intelligence Services Supervisor

ViaPath Technologies; Mechanicsburg (Cumberland County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Flexible Time Off

Employee Assistance Program

Job summary

ViaPath Technologies seeks an Intelligence Services Supervisor to lead a team of analysts in mechanicsburg, PA, overseeing cases, coordinating with the customer, and delivering tailored intelligence products. The role emphasizes leadership, data analysis, and effective communication with law enforcement and the client.

The supervisor will manage a busy workload, develop actionable intelligence, and ensure high-quality outputs while guiding staff training and performance reviews in a fast-paced

Qualifications

• Bachelor's degree preferred; equivalent years of related work experience will be considered.
• Minimum of 2 years of team leadership/management experience.
• Minimum of 5 years of investigative, intelligence, case management or corrections experience.
• Ability to successfully partner with customer and develop actionable intelligence.
• Willingness to travel up to 10%.

Responsibilities

• Oversee Intelligence team staff and projects.
• Serve as ViaPath Fusion's point of contact with the customer.
• Receive, review, and assign cases based on workload.
• Organize the team to collect, plan, analyze, develop a product, and deliver intelligence capabilities.
• Manage quality assurance over all work products to meet standards.
• Identify gaps and analyze problems; suggest solutions.
• Monitor offender telephone calls and analyze data for trends.
• Conduct examinations of mobile and computer evidence.
• Provide ongoing performance feedback and annual reviews.

Skills

Leadership experience

Investigative experience

Customer engagement

Communication skills

Analytical thinking

Adaptability

Travel readiness

Windows & MS Office

ViaPath applications

Education

Bachelor's degree preferred; equivalent experience

Certifications considered in lieu of degree

Tools

MS Excel formulas

ViaPath applications

Job description

Intelligence Services Supervisor

Job Locations: US-PA-Mechanicsburg

ID: 2026-3985

Category: Intelligence

Position Type: Regular Full-Time

Overview

The Supervisor of Intelligence Services will be responsible for working an active case load while supervising a team of intelligence analysts responsible for monitoring offender communications, leveraging ViaPath's proprietary intelligence tools against multiple disparate data sets to provide actionable intelligence, and conducting intelligence briefings for the client and outside law enforcement agencies. The Supervisor will provide direct support to the customer.

While in this critical position, you will have the opportunity to utilize your training and experience by developing actionable intelligence related to the state facilities or by joint efforts with approved outside law enforcement agencies within established timeframes.

This position will be based at the client cite located in Mechanicsburg, PA.

Seeking Law Enforcement and Corrections Investigators with Supervisor/Leadership experience.

Responsibilities

• Oversee Intelligence team staff and projects
• Work directly with the customer and serve as ViaPath Fusion's point of contact
• Receive, review, and assign cases based on analytic workload
• Organize the team to collect, plan, analyze, develop a product, and deliver tailored intelligence capabilities to the customer
• Manage quality assurance and control over all work products to ensure they meet ViaPath standards
• Identify gaps and analyze problems; generate recommended solutions
• Act as a resource for team members
• Monitor offender telephone calls
• Generate and review intelligence reports
• Conduct weekly meetings with the administration
• Handle confidential information in a professional manner
• Organize and present facts and opinions clearly and concisely both orally and in writing
• Analyze data to establish trends within the facilities and identify potential areas of interest
• Assist facility with investigations by utilizing specialized software provided for data mining and link analysis
• Communicate with both customer and ViaPath personnel
• Conduct and report on examinations of mobile and computer evidence
• Work an active case load
• Will be responsible for employee evaluations, counseling, training and daily management
• Provide ongoing performance feedback to employees as well as annual performance review

Qualifications

• Bachelor's degree preferred; equivalent years of related work experience will be considered in lieu of a degree. Will also consider a combination of related certifications and related work experience in lieu of a degree.
• A minimum of 2 years of team leadership and/or management experience required
• A minimum of 5 years of investigative, intelligence, case management or corrections experience required
• Ability to successfully partner with customer
• A proven track record of successfully developing actionable intelligence
• Excellent customer engagement skills
• Fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures
• Prepared to testify in court or other administrative related hearings
• Proficient in Microsoft Windows OS and Microsoft Suite to include MS Excel formulas
• Excellent verbal and written communication skills
• Proficient with ViaPath applications and ability to learn third party software
• Strategic thinker with strong analytical skills
• Detail oriented with proven experience in managing in a fast-paced environment with competing deadlines
• Ability to gain internal support and establish solid working relationships
• Ability and willingness to travel up to 10% of the time

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.