Intelligence Analyst - Security Supervisor

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Health coverage for medical, dental,-d

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO forvolunte"

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in California seeks a Senior Security Operations Manager to lead a 24/7 GSOC, oversee security systems across ACE facilities, and integrate intelligence with operations to safeguard members and employees.

You will manage intelligence analysts, drive incident response workflows, design GSOC training, and translate complex threat information into actionable guidance for executive leadership and key stakeholders.

Qualifications

• Proven management experience in intelligence operations or physical security environments such as GSOC/RSOC or fusion centers.
• Strategic thinker with hands-on leadership capabilities and deep understanding of threat monitoring and incident response.
• Ability to integrate intelligence into security operations and communicate with senior stakeholders.

Responsibilities

• Lead a 24/7 Global Security Operations Center (GSOC) and manage intelligence analysts and operators.
• Oversee security systems installation, maintenance and operations across ACE facilities (PSIM, access control, VMS, fire and intrusion).
• Develop and implement intelligence workflows, incident response procedures and executive briefings.
• Design GSOC training programs and create procedural manuals.
• Establish metrics to evaluate security operations and adapt to evolving threats.
• Coordinate emergency response activities and communicate risks to senior leaders.

Skills

Security leadership

Threat monitoring

Incident response

Intelligence integration

Tools

PSIM

VMS

Access control

Fire and intrusion

Job description

The ideal candidate will have proven management experience preferable in intelligence operations and/or physical security environments such as GSOCs, RSOCs, or fusion centers. This role requires a strategic thinker with hands‑on leadership capabilities and a deep understanding of threat monitoring, incident response, and intelligence integration.

This position is responsible for the administration of all security systems; designing, overseeing the installation and managing security systems at all ACE facilities; overseeing the collection, analysis and preparation of intelligence briefings; monitoring ACE operations for threats/risks that could impact operations and responding to those threats using various security systems and work flows; and managing intelligence analysts and operators in the 24/7 Global Security Operations Center (GSOC).

Responsibilities to include, but not limited to:

• Performs physical security assessments of ACE facilities and determines appropriate security measures based on risk to protect employees, members and guests.
• Leads the development and integration of strategic intelligence products tailored for executive leadership.
• Designs, oversees the installation and manages security systems (access control, VMS, fire and intrusion) in all ACE facilities.
• Manages capital security improvement projects.
• Manages intelligence analysts and operators (dispatchers) in the 24/7 GSOC.
• Oversees the creation of intelligence outputs that support executive protection, travel risk management, and crisis response planning.
• Ensures intelligence products are aligned with business priorities and communicated effectively to senior stakeholders using clear, actionable storytelling techniques.
• Designs, develops and implements GSOC Operator training and development programs.
• Creates/revises GSOC procedural manuals.
• Implements intelligence lifecycle best practices, including collection planning, source validation, structured analytic techniques, and post-incident intelligence reviews.
• Oversees the development of incident response workflows and business rules contained in ACE’s Physical Security Information Management (PSIM) solution.
• Manages all security and life/safety systems used on a daily basis (PSIM, Access control, VMS, intrusion, fire, fire/life safety inspections, etc.).
• Establishes metrics to evaluate the effectiveness and business impact of intelligence operations and continuously improves intelligence workflows based on feedback and evolving threats.
• Responds to various global incident alerts/threats, quickly assesses conditions and situations based on system information; makes notification decisions based on ACE incident response workflows, activates and coordinates emergency response procedures, and maintains situational information and status of incident response actions.
• Oversees the collection, analysis and preparation of various intelligence briefings, including but not limited to, daily briefs, travel briefs, white papers on emerging threats, etc.
• Identifies and implements methods for tracking threats/risks to ACE operations.

The starting pay range for this position is:

$69,300.00 - $92,600.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).