Hybrid Integrations Analyst I: API & Client Solutions

Colonial Group; Southington (CT); Hybrid; USD 62,000 - 84,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition reimbursement

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

Peer recognition

Job summary

COCC is seeking an Integrations Analyst I to join our Product Management team. This role blends customer service, technical aptitude, and project management to implement integration solutions and support clients across teams.

The ideal candidate has strong communication skills, basic SQL and API knowledge, and experience in a customer-facing role within financial technology. This hybrid position is based in Southington, CT.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in a customer facing role, ideally in fintech/banking.
• Strong communication skills across all levels of staff and management.
• Solid customer service and composure under pressure.
• Ability to explain system issues and resolutions clearly.
• Proven project management and collaboration abilities.
• Familiar with SQL, API concepts, and testing tools.

Responsibilities

• Resolve client issues and respond to assistance requests.
• Lead medium to large scale integration projects.
• Set up and configure new integrations in the API Management Platform.
• Gather data to understand functional and technical requirements.
• Apply business process knowledge to align needs with capabilities.
• Interface with end users to provide detailed support.
• Document and maintain internal processes and records.
• Participate in training and stay updated on industry trends.
• Support disaster recovery activities when required.
• Perform QA and customer acceptance testing activities.

Skills

Customer facing

Communication

SQL

API knowledge

Project management

Time management

Technical aptitude

Analytical skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Postman

SOAPUI

Job description

COCC is seeking an Integrations Analyst I to join our Product Management team. This role blends customer service, technical aptitude, and project management to implement integration solutions and support clients across teams.

The ideal candidate has strong communication skills, basic SQL and API knowledge, and experience in a customer-facing role within financial technology. This hybrid position is based in Southington, CT.