INTEGRATIONS SUPPORT SPECIALIST II

ZoomInfo; Bethesda (MD); Hybrid; USD 63,000 - 87,000; Full time

Job summary

ZoomInfo is seeking an experienced Integration Support Specialist to enhance customer relationships and support the Ringlead product. The ideal candidate excels in communication and technical troubleshooting, with a focus on delivering exceptional customer experiences. Join a team valued for innovation and customer-centric service.

Benefits

Comprehensive benefits

Holistic mind and body wellness programs

Hybrid working arrangement

Qualifications

• 2-3 years of experience in a SaaS organization.
• Experience with CRM platforms like Salesforce or HubSpot is a plus.
• Strong organizational and communication skills required.

Responsibilities

• Serve as the voice of the customer, capturing feedback.
• Provide day-to-day support, incident management, and workflow recommendations.
• Document best practices and manage escalations.

Skills

Communication

Technical troubleshooting

Attention to detail

Customer service

Problem solving

Empathy

Education

Bachelor’s degree preferred

Equivalent work experience in SaaS

Tools

Salesforce

DataDog

Jira

Postman

Snowflake

Job description

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At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, technical troubleshooting, and collaboration. This role, focused on supporting our Ringlead product, is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

What Youll Do :

• Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
• Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform
• Effectively triage and manage escalations to engineering teams for issues that can’t be resolved
• Document best practices and other useful information to better enable our customers through our online support tools
• Learn third-party products and their integrations to educate and guide customers on usage and product adoption
• Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal

What You Bring :

• Bachelor’s degree preferred and / or 2-3 years of equivalent work experience in SaaS organization
• Proven ability to multi-task and successfully manage multiple priorities simultaneously
• Must have a strong attention to detail and be a self-directed problem solver
• Ability to adapt and pivot in a fast paced, ever-changing environment
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• A strong sense of urgency
• Ability to empower end-users to support themselves using our online training resources
• Excellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developers
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• A desire and aptitude to learn and understand technical infrastructure

Preferred Qualifications

• Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and / or Microsoft Dynamics is a strong plus
• Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages
• Familiarity with HTML, JSON, APIs, and coding fundamentals
• Prior experience using DataDog, Jira, Postman, and Snowflake
• Prior experience with video conferencing applications

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MD.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and / or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. : $63,200 USD - $86,900 USD

About us :

ZoomInfo (NASDAQ : GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is availablehere.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Information Services and Software Development

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